Job Description:
Receptionist
The Priory Care Home, Shirley, Solihull, B90 4XA
Salary: £12.75 to £13.50 per hour depending on experience and qualifications
Permanent contract. 0830 to 16.30 Monday to Friday. 37.5hrs per week
The ideal candidate must be able to self manage and take initiative and have strong IT skills.
We make health happen
Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You’ll help us make health happen by:
Acting as the first point of contact for all visitors to the home
Providing advice and support both face to face and over the phone
Supporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filing
Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Key Skills / Qualifications needed for this role:
You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support – all available via one phone number 24/7
Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
Free meal on every shift
Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
Interest-free annual travel loan to enable the purchase of public transport annual season tickets
Wagestream - Have early access to up to 40% of your earned wages within minutes
We offer a range of Bupa pension plans – find out more on our career site
Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Part timeJob Area:
Care Home - Facilities & Home SupportLocations:
The PriorySkills Required
- Previous experience working as a Receptionist with customer service experience
- Friendly manner both face to face and over the phone
- Approachable and organised with ability to build relationships with residents, families and teams
- Ability to self-manage and take initiative
- Strong IT skills
- Ability to handle a varied workload, dedicated and efficient
- Caring attitude and commitment to making a difference to residents' lives
Bupa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bupa and has not been reviewed or approved by Bupa.
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Healthcare Strength — Health cover via the UK Health Trust, day‑one medical support for frontline roles, and dedicated women’s health initiatives indicate a robust, health‑centric package. Access to digital GP, nurse lines, and options such as dental and health cash plans further reinforce medical and preventive care breadth.
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Wellbeing & Lifestyle Benefits — Wellbeing programs span mental, physical, emotional, and financial support, with offerings like EAP access, gym discounts, and health assessments. Flexible work and wellbeing programs highlighted in some regions add to lifestyle value.
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Parental & Family Support — Policies include enhanced parental leave in certain UK business units and a family mental‑health support line. Options to extend medical coverage to dependants and family‑oriented allowances strengthen support beyond the individual.
Bupa Insights
What We Do
Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India. For more information, visit www.bupa.com
