Receptionist

About the Role

As the Receptionist, you will be the face of the Eyecare centre. You will welcome members, manage appointments and booking enquiries, handle incoming phone calls, and provide exceptional customer service to our members and staff. 

This role will be based in our Brookvale Eyecare centre, with possible relief at any of our eight HCF Eyecare centres around Sydney.

This is a full time,12 months max term contract. You will work an 11 day fortnight. You must be available to work every second Saturday from 9am to 3:30pm. 

Responsibilities
•    Providing courteous, prompt and correct responses to all enquiries received
•    Raising accounts and receipt payments
•    Complying with policies and procedures
•    Maintain a clean and safe environment. 

About You

You value interacting with people and thrive on working in a supportive and member centric culture founded on teamwork, integrity, and social responsibility.

To be successful, you will have
•    Proven experience in a customer facing receptionist role
•    Demonstrated understanding of computerised appointment booking systems
•    Strong communication skills to build rapport with Members.
•    Good time management and high attention to detail
•    Excellent listening skills and teamwork mentality.
 

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.