The Role
Provide front-of-house reception services, deliver warm meet-and-greet experiences, manage visitor sign-in and local information, assist building manager with admin and maintenance triage, develop and run tenant engagement events and communications, manage event budget, and produce branded communications to boost participation.
Summary Generated by Built In
Corporate Receptionist - part time
£18,883
Central Birmingham
We are looking for an experienced part time corporate receptionist, who is ready to move into a role with additional event management responsibilities. Working as part of a job share team you will be based in a fabulous building situated in Birmingham’s bustling commercial district.
You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing events that help to create a community vibe in a building. You will be immaculately presented and professional with a proven work history in a similar role.
Hours: 8.00am – 6.00pm Wednesday, Thursday and Friday
Key Responsibilities
Managing reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Responsible for delivering an exceptional meet and greet service that is warm, friendly and professional
- Sign in all visitors to the building following appropriate reception processes
- Develop a good understanding of the local area and maintain a local amenities information file – becoming the ‘go to person’ for local knowledge and information
The building
- Assist the Building Manager with any general administration tasks, as required
- Triaging of helpdesk maintenance – liaising with contractors to ensure all maintenance and cleaning tickets are acknowledged, actioned and managed to resolution
- Submit weekly reports on activity (as required)
Tenant experience and community engagement
- Work collaboratively with your job share to propose and develop a programme of seasonal events for the employees who work in the building
- Mange the annual event budget and provide updates to key stake holders
- Monitor feedback and participation and be proactive in recommending or tailoring to suit demand
- Produce a monthly communication enewsletter / posters / email to tenants to promote events and encourage uptake and participation
- Confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and thrive in an environment where you are required to multitask
- Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
- Competent Microsoft office user, with a knowledge of how to use social media app’s and Canva
Benefits
- Contributory pension scheme / life assurance
- 24 / 7 access to a virtual GP for you and your famil
- Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
- Financial and legal information support
- Discounts and deals across multiple businesses
- Referral programme
- LAH training academy
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
Skills Required
- Proven experience in a front of house/reception role
- Impeccable customer service and professional presentation
- Experience proposing, developing and managing tenant or employee events
- Ability to manage an event budget and update stakeholders
- Competent Microsoft Office user
- Knowledge of social media apps and Canva for producing communications
- Excellent written and verbal communication skills
- Proactive, self-motivated, able to multitask and liaise with contractors for maintenance triage
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The Company
What We Do
LAH Property Marketing provides property-savvy front-of-house reception, on-site marketing, and community & lifestyle management services for commercial property schemes nationwide. Working with property managers, developers, asset managers, and commercial agents, the company supports tenants, assists building management teams, and complements letting strategies. They are a people-focused, Living Wage Foundation employer dedicated to helping developments look and feel great through their professional, dynamic teams.
