Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are looking for a professional and customer-focused Front of House Receptionist to deliver an exceptional guest experience at one of London’s most iconic locations.
As the first point of contact for clients, guests, and occupiers, you will create a warm welcome, manage front-of-house operations, coordinate meeting rooms, and ensure every visitor receives a seamless five-star experience. Working closely with the housekeeping and workplace teams, you will play a key role in maintaining a professional, efficient, and welcoming environment.
Key Responsibilities
- Welcome guests and occupiers, providing outstanding customer service.
- Manage reception, visitor enquiries, telephones, and the reception inbox.
- Coordinate meeting room bookings, setup, inspections, and refreshments.
- Support with basic AV/IT troubleshooting and escalate issues where required.
- Complete workplace audits and ensure meeting spaces remain presentation-ready.
- Build positive relationships with clients, occupiers, and service partners.
- Support board meetings, office administration, and ad hoc tasks.
- Follow Health & Safety procedures and maintain site security awareness.
Hours: 40.5 hours per week, shifts from 8:30-18:00 Monday – Thursday, and 8:30-17:00 on Fridays.
Salary: £36,954 per annum
- Previous experience in a Receptionist, Front of House, Hospitality, or Customer Service role.
- Excellent communication and interpersonal skills.
- Professional, polished appearance with strong attention to detail.
- Highly organised with the ability to manage multiple priorities.
- Proactive, flexible, and solutions-focused approach.
- Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Experience in corporate offices, facilities, or property environments is advantageous.
If you are passionate about delivering exceptional service and creating memorable experiences, we'd love to hear from you.
Additional InformationWhat's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Skills Required
- Previous experience in a Receptionist, Front of House, Hospitality, or Customer Service role.
- Excellent communication and interpersonal skills.
- Professional, polished appearance with strong attention to detail.
- Highly organised with the ability to manage multiple priorities.
- Proactive, flexible, and solutions-focused approach.
- Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Experience in corporate offices, facilities, or property environments.
What We Do
WSH Group Ltd. offers contract catering services and operates food services for business and industrial locations throughout the United Kingdom, standing at the forefront of the hospitality sector.
