Receptionist

Job Title: Front Desk Receptionist

Location: 11 West Hampton Ave, Mesa AZ

Reports To: HR Manager

Department: Reception

FLSA Status: Non-exempt

Job Code:

Supervises Others: No

SUMMARY

The Front Desk Receptionist will be responsible for direct contact with domestic and international customers, interacting with clients by phone and occasionally by e-mail. Specific Responsibilities include answering a three line switchboard, greeting customers as they come into our facility, and managing administrative duties as required. The scope of this position is to provide customers with a courteous professional greeting, manage incoming calls and forward calls to the correct party within the company, as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Answer a three line switchboard and route calls as required.
• Greet customers in the lobby and direct them appropriately.
• Process supply orders for the corporate office and all Hub locations.
• Maintain front desk reference manual.
• Hand out and log all drug screens and applications for potential employees.
• Order business cards, name tags and employee handbooks as required.
• Assist managers with various special projects.
• Maintain a neat and organized work area.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Attention to Detail Recognizes that even small inaccuracies add up quickly. Demonstrates willingness to take time necessary to follow instructions precisely.
• Communications Exhibits superior oral and written communication skills in English. Is able to clearly convey information to customers and staff. Exhibits good listening and comprehension.
• Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Works with integrity and principles; upholds organizational values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to work in accordance with scheduled work time.
• Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

High School or equivalent diploma required. Ability to type with speed and accuracy and proficiency in Microsoft Office products (Access, Excel, Word) is required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The working conditions are normal for an office environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

High School or equivalent diploma required. Ability to type with speed and accuracy and proficiency in Microsoft Office products (Access, Excel, Word) is required.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use hands to handle, feel, or type.  The employee is occasionally required to stand; walk. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The working conditions are normal for an office environment.

Acknowledgements

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working

conditions associated with the job. While this is intended to be an accurate reflection of the current job,

management reserves the right to revise the job or to require that other or different tasks be performed

when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological

developments.