RECEPTIONIST- Ortho AGH

Job Summary:     

Provides a broad range of clerical functions for physicians and patients.

Assesses.

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MISSION STATEMENT:

 At Artesia General Hospital, our mission is to provide high-quality healthcare to our community and the surrounding areas. Every team member is expected to uphold this mission and embody our core values in their daily work.

CORE VALUES: SERVICE

 • Servant Leadership – Leading by serving others with compassion and humility.

 • Excellence – Striving for the highest quality in all we do.

 • Respect – Treating everyone with dignity and kindness

.• Virtuousness – Acting with honesty, integrity, and accountability.

 • Innovation – Embracing new ideas to improve care and outcomes.

 • Community – Fostering collaboration to meet the needs of those we serve.

 • Education – Promoting learning and professional development.

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ESSENTIAL FUNCTIONS:

• • Works for Multiple physicians
  • Must be able to work and travel to Artesia and Carlsbad   ______
  • Greet patients, visitors, and co-workers in a prompt, courteous, and professional manner. Obtains all appropriate forms required
  • Answer all phone calls; assesses caller’s needs, and directs to appropriate personnel.
  • Pulls charts with patient info/message or medication refill request for the back office.
  • Reviews all referrals and schedules all patients in a timely manner.
  • Schedules new patients and return appointments in the computer system by physician and/or office guidelines.  Cancel/reschedule appointments according to physician schedule changes and notify appropriate clinical personnel.
  • Obtains demographic and insurance information. Obtains a copy of a patient’s insurance cards for the file.  Verifies and updates demographic and insurance information as needed in the system, to include workers’ compensation.
  • Schedules follow-up appointments.
  • Register patients completely and accurately to conform to all regulatory requirements. If any updates are warranted, the clerk is required to update at that time.
  • Registers all new patients into the system.  Prepared and organized new patient charts.  Notifies clinical staff of patient arrivals, places charts in the appointment order.  Assists in preparing charts for next-day appointments and prints schedules as needed.
  • Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.  Issue receipts for each transaction.
  • Count the money drawer daily.

Complete the reconciliation form for each day.

• • Responsible for taking daily deposits to assigned personnel or the bank.
  • Send patient count(s), nursing, no shows, cancellations, complete, etc., daily.
  • Follow up on no-show/canceled appointments.
  • Check mail
  • Perform basic clerical duties as required.

ADDITIONAL RESPONSIBILITIES:

• • As assigned.

KNOWLEDGE/SKILL/ABILITIES:

• • Knowledge of office equipment and ability to handle multiple telephones.
  • Basic math and computer skills.

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:    

• Education – High school diploma or equivalent.
• Work Experience – Customer service, computer. Experience in a healthcare setting is preferred.
• Training – none.
• License/Certification – N/A

ENVIRONMENTAL CONDITIONS: The work environment consists of daily patient contact, which may include exposure to blood or other body fluids.