Receptionist & Office Manager

Receptionist & Office Manager – On site

Hub Financial / Vancouver, BC

At HUB Financial, we pride ourselves on fostering an environment dedicated to professional growth and client-centric values. As part of the HUB International family, we specialize in supporting our clients (independent licensed life insurance brokers) offer tailored financial and insurance solutions to Canadian consumers. Our commitment to excellence extends beyond delivering top-tier service – it encompasses a culture that values collaboration, innovation, and continuous learning.

The Opportunity:

With offices coast to coast, we are looking for a Receptionist & Office Manager at our Vancouver office, home of HUB Financial’s President, and BC’s Regional Vice President (RVP). You will play a pivotal role in providing a warm and efficient space that is welcoming for everyone who walks through our doors. We're seeking an individual who understands the importance of exceptional customer service and is ready to become an integral part of our dynamic work environment.

You'll have the opportunity to establish strong connections with our team members and clients by providing seamless, positive, and professional customer service and support.
What You’ll Do

• Guide incoming clients to the appropriate personnel or department.

• Handle all incoming calls, faxes, and voicemails, ensuring they are transferred or directed to the appropriate personnel or department.

• Prepare and arrange incoming and outgoing couriers.

• Receive and distribute all incoming and outgoing mail for the office, including scanning and emailing time-sensitive documents.

• Be the go-to person for all operational type questions, either helping resolve or directing to the appropriate support.

• Manage office supplies, placing orders as required.

• Be the primary operational liaison for some of our high-value clients, who sublease offices from us at this location.

• Manage the preparation and ordering of business cards, access cards, and keys for HUB employees.

• Organize and maintain the filing system for broker-related mail and pickups.

• Assist the president’s Executive Assistant and the RVP, as called upon.

• Assist in scheduling and managing boardroom bookings.

• Ensure overall tidiness and cleanliness of the entire office.

• Be the primary contact with the Property Management Office, which will include addressing any office maintenance requests.

• Assist in coordination of staff events, including but not limited to office decorations, making reservations, and ordering food and beverages.

• Perform administrative tasks pertaining to inforce policy service requests, including but not limited to, policyowner address changes and premium payments.

What You’ll Need for Success

• Up to one year of related experience as a Receptionist, Administrative Assistant, or Facilities Management.

• Proficiency in typing and working with computer applications, including the Microsoft Office suite.

• Demonstrated ability to communicate effectively, both written and verbally.

• Strong attention to detail and effective problem-solving skills.

• Positive attitude with a strong focus on customer service.

• Efficient and effective work habits, utilizing excellent time management skills.

• Knowledge of life insurance industry is an asset.

What’s in it for you?

Your well-being is our priority, and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.

• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.

• Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.

• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.

• Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.

Compensation:
The expected salary range for this position is $45,000 to $50,000 and will be impacted by factors such as the successful candidate’s skills, experience, as well as the specific position’s business line, scope and level.

Working Conditions:

Normal office environment, in office 5 days per week (Monday-Friday).

Why Choose HUB?

When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International  

About HUB International

Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.

If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.

AI Disclosure

AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

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