Work as scheduled approximately 30 hours per week, Monday through Friday, including minimum of one Saturday per month.
Answers phone calls, answering questions, routing and directing calls as appropriate.
Greets all customers courteously, determines their needs, and directs them to the proper person and/or department.
Provides a variety of customer service-related tasks, i.e.: balance inquiries, stop payment requests, check orders, account to account transfers, check encoding, address changes, debit card replacement and reprint requests, Reg E disputes, etc.
Assists teller area as needed, i.e.: verify money buys/sells, drawer recounts, coin machine assists/balancing, filling ATM, and other light teller tasks.
Assist loan administration assistant with various light duties as needed, i.e.: making copies, filing/imaging, fielding incoming loan clients and other loan tasks.
Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
Acquires and maintains thorough understanding of security procedures.
Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone.
Actively listen to customers and maintain a friendly, positive and professional attitude.
Resolve difficult situations with tact and diplomacy.
Look for creative ways to make customers feel appreciated and special.
High school education or equivalent; or high school senior student working in school Cooperative Education Program.
Cash handling and customer service experience preferred.
Basic math skills required.
PC and typing skills required.
Attention to detail required.
Ability to maintain regular and punctual attendance.
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
Must possess good judgment skills and the ability to handle confidential information.
Ability to operate office equipment including computers, calculators/adding machines, telephones, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, security devices and teller equipment, as needed.
Regularly required to sit, stand, walk, talk, see, and hear. Regularly required to use hands to touch/grab and reach with hands and arms. Occasionally required to stoop, kneel, or crouch. Frequently lift, and/or move up to 25 pounds. Occasionally lift and/or move up to 50 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is normally performed in a typical interior/office work environment. The individual may experience little discomfort from noise, dust or other factors. May be required to stand for extended periods when providing customer services. Exposed to potentially hazardous condition, i.e., robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.
Skills Required
- High school education or equivalent, or high school senior participating in a school Cooperative Education Program
- Cash handling and customer service experience
- Basic math skills
- PC and typing skills
- Attention to detail
- Regular and punctual attendance
- Strong customer relations and communication skills
- Ability to work cooperatively and positively with employees and customers
- Good judgment and ability to handle confidential information
- Ability to operate office and teller equipment
- Ability to sit, stand, walk, talk, see, and hear as required
- Ability to use hands and reach with hands and arms
- Ability to occasionally stoop, kneel, or crouch
- Ability to frequently lift or move up to 25 pounds and occasionally up to 50 pounds
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
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Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
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Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
