Essential Values-Based, Leadership and Management Competencies:
Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital
- Servant Leadership – Leading by serving others with compassion and humility.
- Excellence – Striving for the highest quality in all we do.
- Respect – Treating everyone with dignity and kindness.
- Virtuousness – Acting with honesty, integrity, and accountability.
- Innovation – Embracing new ideas to improve care and outcomes.
- Community – Fostering collaboration to meet the needs of those we serve.
- Education – Promoting learning and professional development.
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
-
- Greets and welcome patients/visitors warmly as soon as they arrive at the office.
- Direct visitors to the appropriate person as needed.
- Answers, screens, and forward incoming phone calls while providing basic payment information as needed.
- Ensure reception area is neat, tidy and presentable.
- Receive, sort, and distribute daily mail/deliveries
- Updates and verify patient insurance and data information
- Performs other clerical receptionist duties such as filing, scanning and faxing.
- Responsible for reconciling cash for frontend daily.
- Other duties as assigned.
KNOWLEDGE/SKILL/ABILITIES:
-
- Understanding of customer service principles and principles.
- Maintaining confidentiality regarding sensitive information.
- Understanding office protocols and procedures.
- Knowledge of appropriate business etiquette in terms of dress, behavior and communication
- Excellent communication skills.
- Excellent verbal and written communication skills
- Ability to convey information clearly and professionally.
- Familiarity with office equipment such as, computer, telephones, printers and scanners
- Knowledge of office equipment and ability to handle multi-time telephones.
- Basic math and computer skills.
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
- Education – High school diploma or equivalent.
- Work Experience – Customer service, computer. Experience in a healthcare setting preferred.
- Training – none.
- License/Certification – N/A
ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.
Skills Required
- High school diploma or equivalent
- Customer service experience
- Computer experience
- Healthcare setting experience
What We Do
Artesia General Hospital is a nonprofit general medical and surgical facility providing advanced, compassionate healthcare services including primary care, emergency care, surgery, orthopedics, and behavioral health to communities in Artesia, Carlsbad, and Roswell, NM.
