Receptionist - FT

Job Title: Receptionist

Reports to: Business Office Manager

Summary: The Receptionist serves as the first impression of the community their kind eyes, warm smile and enthusiastic greeting set our tone. Whether in person or with our busy phones, your every interaction exemplifies our company values. He/she will execute receptionist and other responsibilities as defined in this job description to assist in the administration functions of the Community.

Responsibilities and Duties:

• Provides a positive first impression to all who enter the Community
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
• Greets all visitors in a friendly, courteous, and professional manner
• Screens and requires visitors to “sign in” at reception desk
• Notifies Residents and Administration of visitors
• Instructs Resident’s visitor according to Resident’s instructions
• Receives and processes incoming mail or packages as needed
• Maintains and updates Emergency Log and keeps log at front desk
• Maintains and updates emergency contact information on each Resident and keeps information at front desk
• Assists managers with various clerical responsibilities
• Pages associates as necessary
• Takes RSVPs for special functions, as necessary
• Assists with entering in maintenance requests and passes them onto the Maintenance Director

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Education and Experience:

• High School Diploma or GED Required
• Two (2) years of related experience preferred

Knowledge and Skills:

• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities
• Must have word-processing and clerical skills
• Demonstrates good judgment, problem solving and decision-making skills
• Must enjoy working with the elderly
• Knowledge of and demonstrated skills in general office procedures
• Strong organizational skills; oral and written communication skills
• Able to project a professional image

Working Conditions: Specific physical requirements are outlined in accordance with the American Disabilities Act of 1990 (ADA)

• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• 100% time spent on site in community setting
• Possible exposure to communicable diesease and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards

Physical Demands:

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel.crouch, or crawl
• Talk to hear
• Taste or smell
• Vision
• Ability to Lift: Up to 50 pounds