Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
Ideal candidate for this role is someone who embodies a passion for luxury fashion and retail, coupled with either a Bachelor’s degree in Fashion, Retail, or a related field, or a year of experience in a retail, contact center, or customer service environment. This individual thrives in dynamic customer-facing environments, demonstrating excellent communication skills. Proficiency with Microsoft Office is a must, while fluency in multiple languages would be a plus.
What are we expecting from you?
Reporting to the Assistant Boutique Manager, you will be responsible for delivering exceptional client experience.
In this role, you will:
Greet customers in a timely, professional, and engaging manner
Direct visitors to the appropriate person within the boutique, and managing inbound calls
Provide written responses to customers’ inquires via Email and Chat, addressing a wide variety of topics such as hours of operation and queries about the repair process
More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.
Richemont offers a generous compensation and benefits package for eligible employees.
Expected Salary Range $26.44 per hour
Skills Required
- Bachelor’s degree in Fashion, Retail, or a related field, or one year of experience in retail, contact center, or customer service
- Excellent communication skills
- Proficiency with Microsoft Office
- Fluency in multiple languages
- Valid work authorization for employment in the United States
What We Do
Richemont is a leading luxury goods group that owns prestigious Maisons recognised for excellence in jewellery, watches, fashion and accessories. Its central and regional functions guide, support and challenge these Maisons and businesses, helping them design timeless creations and innovative services while preserving their unique heritage. The Group also helps them thrive in new and existing markets, maintain high service standards and embed sustainable practices across operations.
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