The Receptionist is the first point of contact for residents, families, visitors, vendors, and staff at the skilled nursing facility. This role is responsible for creating a welcoming and professional environment while ensuring the safety, security, and confidentiality of the facility. The Receptionist provides clerical and administrative support and plays a key role in communication and customer service.
Essential Duties and Responsibilities
- Greet residents, family members, visitors, and vendors in a courteous and professional manner
- Answer and route incoming phone calls promptly and accurately
- Monitor and enforce visitor sign-in procedures in accordance with facility policy
- Communicate visitor arrivals to appropriate departments or staff
- Maintain resident and facility confidentiality in compliance with HIPAA regulations
- Provide general information regarding facility services, visiting hours, and policies
- Assist with clerical tasks such as copying, filing, data entry, and correspondence
- Notify appropriate personnel of emergencies, concerns, or unusual situations
- Maintain cleanliness and organization of the reception area
- Take photos of all new admissions and enter them into the electronic medical record
Qualifications
- High school diploma or GED required
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency with basic office equipment and computer applications (phones, fax, copier, email)
- Professional appearance and demeanor
Knowledge, Skills, and Abilities
- Strong customer service orientation with compassion and patience
- Ability to maintain confidentiality and exercise discretion
- Dependability, punctuality, and reliability
- Ability to work independently and as part of a team
Physical Requirements
- Ability to sit or stand for extended periods
- Ability to communicate effectively in person and by telephone
Work Environment
- Skilled nursing and long-term care facility
- Frequent interaction with residents, families, staff, and the public
Skills Required
- High school diploma or GED
- Strong communication and interpersonal skills
- Ability to multitask and remain calm in a fast-paced environment
- Proficiency with basic office equipment and computer applications (phones, fax, copier, email)
- Maintain resident and facility confidentiality in compliance with HIPAA regulations
- Professional appearance and demeanor
- Dependability, punctuality, and reliability
- Ability to sit or stand for extended periods and communicate effectively by telephone and in person
What We Do
St. Luke Health Services is a community-based, not-for-profit provider of residential nursing and healthcare services serving the greater Oswego County, NY area. They offer specialized services including short-stay rehabilitation, palliative care, wound care, and home health services, dedicated to helping seniors and individuals with disabilities live their lives to the fullest while promoting dignity and quality of life.
