Serve as the welcoming face and voice of the organization, creating a positive and professional first impression for all visitors and callers. Manage a multi-line phone system, efficiently routing incoming calls to the appropriate team members while maintaining excellent customer service. Provide front-office support by greeting guests, answering inquiries, and ensuring smooth day-to-day operations. This role offers a strong foundation for career growth, with opportunities to build communication, organizational, and administrative skills in a dynamic environment.
Essential Functions
Serve as the first point of contact by warmly welcoming visitors and directing them appropriately, ensuring a positive and professional office experience
Manage a multi-line telephone system, efficiently screening and routing incoming calls to the appropriate personnel
Maintain building security protocols by monitoring visitor access, issuing passes, and supporting appointment scheduling as needed
Support office operations through ordering, receiving, and maintaining office supplies and equipment
Receive, sort, and distribute incoming mail and packages in a timely manner
Provide administrative support across departments, including preparing documents, maintaining records, coordinating appointments, and assembling materials or packages
Knowledge, Skills, and Technology
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Ability to read, interpret, and apply information from safety guidelines, operating procedures, and policy manuals
Strong written and verbal communication skills, with the ability to interact professionally with employees, clients, and visitors
Customer-focused mindset with a commitment to responsiveness, reliability, and follow-through on requests and responsibilities
Education
High School diploma or equivalent required
Experience
Entry-level role with opportunities for growth and skill development
Prior experience in a customer-facing, receptionist, or office support role preferred
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
