At Big Bend Hospice, every interaction matters. Our team is committed to providing compassionate healthcare and exceptional service to patients, families, employees, volunteers, and our community. We are looking for a friendly, organized, and service-oriented Administrative Services Assistant to become the welcoming face of our organization.
If you enjoy helping people, thrive in a fast-paced environment, and take pride in creating positive experiences, we'd love to meet you.
About the RoleThe Administrative Services Assistant serves as the first point of contact for visitors, patients, families, volunteers, vendors, and callers. This position is responsible for ensuring a professional and welcoming front office while providing administrative support that keeps our organization operating efficiently.
This role requires exceptional customer service, professionalism, discretion, and the ability to manage multiple priorities while maintaining a calm and positive demeanor.
What You'll Do- Welcome every visitor with professionalism, warmth, and compassion.
- Answer and direct incoming calls using a multi-line telephone system.
- Serve as the organization's front desk ambassador, creating a positive first impression for everyone who enters our facility.
- Receive, sort, and distribute incoming mail, packages, and deliveries.
- Process and maintain front desk donations and related documentation.
- Monitor the reception area to ensure a welcoming, organized, and secure environment.
- Provide administrative support to departments across the organization, including:
- Scheduling appointments and meetings
- Preparing reports and correspondence
- Copying, scanning, filing, and document management
- Assisting with special projects as needed
- Deliver internal mail throughout the organization.
- Train new and PRN reception staff on front desk procedures.
- Maintain and update front desk procedures and reference materials.
- Perform additional administrative duties to support organizational operations.
• Monday–Friday during standard business hours. 8:00 AM - 5:00 PM
- High school diploma or equivalent
- Strong computer proficiency, including Microsoft Office applications
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Strong organizational and time management abilities
- Ability to multitask while maintaining attention to detail
- Professional judgment, integrity, and discretion with confidential information
- Previous receptionist, administrative assistant, or office support experience
- Experience in a healthcare, hospice, nonprofit, or customer service environment
- Experience working with multi-line telephone systems
You'll be successful in this role if you:
- Enjoy interacting with people from all walks of life.
- Remain calm, organized, and professional during busy periods.
- Take initiative and anticipate the needs of others.
- Have a heart for serving patients, families, visitors, and fellow team members.
- Value teamwork, respect, accountability, and excellence.
- Understand that small acts of kindness create meaningful experiences.
At Big Bend Health, our employees are more than team members—they are part of a mission-driven organization dedicated to improving the lives of those we serve.
We offer:
- Competitive compensation
- Comprehensive benefits package
- Paid time off and holidays
- Retirement savings opportunities
- Employee wellness resources
- Professional growth and development
- A collaborative, supportive workplace culture
- The opportunity to make a meaningful difference every day
If you're passionate about providing exceptional customer service and want to play an important role in supporting a mission-driven healthcare organization, we'd love to hear from you.
Apply today and become part of the Big Bend Hospice team—where compassion begins with every connection.
Big Bend Hospice is an equal opportunity employer committed to diversity and inclusion.Skills Required
- High school diploma or equivalent
- Strong computer proficiency, including Microsoft Office applications
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Strong organizational and time management abilities
- Ability to multitask while maintaining attention to detail
- Professional judgment, integrity, and discretion with confidential information
- Previous receptionist, administrative assistant, or office support experience
- Experience in a healthcare, hospice, nonprofit, or customer service environment
- Experience working with multi-line telephone systems
What We Do
Big Bend Hospice is a non-profit organization established in 1983 that provides comprehensive end-of-life, hospice, and palliative care services to patients and families across the Big Bend region of Florida. They focus on compassionate, patient-centered care, offering support through medical teams, social workers, spiritual counselors, and bereavement services to ensure comfort and dignity during serious illness.
