The Role
Greet visitors, answer and route incoming calls, provide basic information, take messages, and perform other front-desk duties to ensure a positive customer experience.
Summary Generated by Built In
Job Responsibilities:
- Assertively and cheerfully perform or ensure performance of any and all activities necessary to improve and maintain the highest possible experience for the customer
- Acknowledge and greet each showroom visitor
- Answer all incoming calls with a professional and friendly voice
- Communicate with callers in an efficient manner, minimizing time they are put on hold
- Take messages, forward calls, etc.
- Provide basic information to callers who have general questions (address, hours, etc.)
- Other duties as assigned
Job Qualifications:
- Pleasant and engaging phone persona
- Professional personal appearance
- Must speak clearly on the telephone and convey an image of professionalism and competence to callers
- Strong communication skills
- Team oriented
Skills Required
- Pleasant and engaging phone persona
- Professional personal appearance
- Clear telephone speaking and professional phone image
- Strong communication skills
- Team oriented
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The Company
What We Do
Founded in 1967, Parks Automotive Group is a family-owned and operated automotive retail group based in Kernersville, NC. It operates 21 franchises across North Carolina, South Carolina, and Virginia, offering new and pre-owned vehicle sales, maintenance, and service repairs. The company is dedicated to integrity and open communication through the 'Parks Promise' to provide an honest and efficient car-buying experience.
