Reception Team Leader

Posted 8 Days Ago
Be an Early Applicant
London, England, GBR
In-Office
36K-36K Annually
Mid level
Food • Hospitality
The Role
Oversee a reception team and deliver hands-on corporate front-of-house services. Welcome visitors and staff, manage the switchboard and inbox, coordinate meeting rooms and events, maintain administrative records and statistics, and supervise a part-time receptionist. The role requires strong customer service, communication, organization, problem-solving, Microsoft Office, and team management skills.
Summary Generated by Built In
Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Are you a customer service professional looking for a new opportunity in corporate reception?

We are currently recruiting for a Reception Team Leader to oversee our small team who take care of the front of house services at a well-known global professional insurance body, based in the city.

Although this is a leadership position, where you will have full managerial duties to one part time Receptionist, it is also a very hands-on role where you will be fully operationally involved.

You will have constant opportunities to show off your genuinely friendly and positive personality when welcoming visitors and staff, as well as managing the company’s switchboard and inbox. Your multitasking and organisation skills will kick in when you are managing meeting rooms and assisting with event coordination. Finally, your fab admin skills will be put to the test when you are updating statistics, folders, manuals and many other admin related projects.

Shifts: 40 hours per week, shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £36,000 per annum

Qualifications

We are looking for a genuinely positive and friendly candidate, with a natural ability to build rapport with everyone and anyone. They will be sincere, kind, adaptable and a good problem solver. 

Excellent communication skills via all mediums is essential, as well as proficiency with Microsoft Office suit. 

Experience of working within a similar customer-oriented role is essential, preferably within hotels, airlines, medical or a corporate setting. 

Experience of supervising/managing a team is essential.

Additional Information

What's in it for you?

  • Excellent holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.

Skills Required

  • Excellent communication skills across all mediums
  • Proficiency with Microsoft Office
  • Experience in a similar customer-oriented role
  • Experience in hotels, airlines, medical, or corporate settings
  • Experience supervising or managing a team
  • Positive, friendly, adaptable, and strong problem-solving abilities

WSH Group Limited Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WSH Group Limited and has not been reviewed or approved by WSH Group Limited.

  • Leave & Time Off Breadth — Time off is portrayed as generous in many postings, including birthday leave, volunteering days, and additional family-related occasions. These options are frequently highlighted alongside standard holiday allowances.
  • Parental & Family Support — Parental provisions are described as enhanced, with extended maternity and secondary-carer leave noted across multiple roles. Some roles also reference grandparent leave and wedding or commitment leave as added support.
  • Wellbeing & Lifestyle Benefits — Wellbeing resources such as employee assistance programs, counselling, and discounts are commonly advertised. Practical perks like free meals on shift, cycle-to-work, and retail savings are also cited as valuable additions.

WSH Group Limited Insights

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The Company
HQ: Reading
148 Employees
Year Founded: 2000

What We Do

WSH Group Ltd. offers contract catering services and operates food services for business and industrial locations throughout the United Kingdom, standing at the forefront of the hospitality sector.

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