Reception Supervisor

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape. 

The Reception Supervisor plays a vital role in ensuring the seamless operation of the law firm’s front office. This position is responsible for supervising three receptionists, managing day-to-day reception activities, and serving as the first point of contact for clients, visitors, and staff. The Receptionist Supervisor embodies the professionalism and discretion required in a legal setting, ensuring that all interactions reflect the firm’s values and standards.

ESSENTIAL JOB FUNCTIONS:

• Oversee, mentor, and support two receptionists: managing work schedules, performance evaluations, and ongoing professional development.
• Greet visitors, answer and direct incoming calls, manage the main reception area to maintain a welcoming and professional environment.
• Ensure guests are received warmly and efficiently, following security and confidentiality protocols specific to a law firm.
• Organize front desk tasks such as meeting room bookings, supply inventory, and courier arrangements.
• Facilitate communication between attorneys, paralegals, support staff, clients, and visitors, relay messages accurately and promptly.
• Address and resolve issues related to the reception area, escalating complex matters to management when necessary.
• Always uphold strict confidentiality, handling sensitive legal documents and information with care.
• Recommend and implement enhancements to reception procedures and client service standards.
• Ensure front desk practices comply with firm policies and legal industry regulations.

QUALIFICATIONS:

• High school diploma required; associate or bachelor’s degree preferred.
• 5+ years of receptionist or administrative experience, preferably within a law firm or professional services environment.
• Previous supervisory or team lead experience required.
• Stong communication skills both oral and written.

 

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

Pay Transparency Range:

New York salary range: $85,000-$110,000 per annum

In general, employers are not permitted to make unsolicited neutral statements about criminal background checks before a conditional offer, including statements noting the employer's compliance with laws protecting applicants with criminal histories such as "Applicants' criminal history will be considered consistent with the requirements of the New York City Fair Chance Act".

 

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law. 

We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.