We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
We are seeking a technically strong and inspirational Manager, Software Engineering to lead development efforts for internal and customer-facing tools. This role is pivotal in driving the success of our One Agent and Lightspeed platforms, which streamline operations and enhance customer experience. Will drive the development and execution of our technology roadmap to create the best tools on the planet for our front-line sales and tech teams, collaborate with cross-functional teams, and ensure the delivery of high-quality products that meet the needs of our customers and business objectives.
Responsibilities
- Lead and mentor a team of engineers across front-end and API development.
- Provide hands-on technical guidance and unblock team members.
- Oversee development of centralized platforms for agent and customer use.
- Collaborate with cross-functional teams to deliver scalable solutions.
- Ensure Agile best practices are followed across the team.
- Manage both onsite and offshore development teams.
- Split responsibilities across One Agent and Lightspeed applications.
- Drive multi-scrum technology feasibility, delivery, and quality in partnership with product and design teams.
- Effectively and respectfully drive technical team interactions, persuasively influencing architecture, software design, implementation, and incident recovery.
- Advise team members on the quality of software designs, code, tests, and documentation.
- Proactively build strong relationships with product, design, and business/operations counterparts within and across teams.
- Understand and articulate the financial benefits and costs of capabilities, incorporating this information into decision-making.
- Thoroughly vet and refine requirements to clearly articulate their intent.
- Establish clear cost and time commitments to stakeholders, ensuring they are met with assistance.
Qualifications
- Bachelor's Degree in Computer Science or a related field or equivalent work experience
- Minimum seven years of professional software development experience, including 3+ years in a leadership role
- Strong technical background in relevant technologies (e.g., Go, Java, cloud platforms, CI/CD)
- Strong experience in ReactJS, JavaScript, and Java
- Understanding of API development
- Proven leadership in managing distributed teams
- Deep knowledge of Agile methodologies
- Background in telecommunications an advantage
- Experience with customer-facing platforms and internal tools preferred
- Excellent communication and team-building skills
- Proven ability to lead and inspire engineering teams, foster collaboration, and drive results
- Excellent verbal and written communication skills, with the ability to tailor communication to different audiences
- Strong analytical and problem-solving skills, with a focus on finding creative solutions to complex challenges
- Familiarity with AI Tools and AI First mindset
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $133,661.00 - $219,586.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference! At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide. From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
