Reception Specialist, OPA Wasilla, Full-time
Orthopedic Physicians Alaska
Salary Range: $17.50-$27.00 hourly
Full-time Benefits:
- Complimentary orthopedic and primary care at OPA and PCA
- Medical and dental insurance coverage beginning within 30 days
- Life insurance
- Disability insurance
- 401K
- Profit sharing
- Employee Assistance Program
- Paid time off starting at three weeks per year
- 7 paid holidays per year
- Competitive pay and annual compensation reviews
Schedule: Monday - Friday, 09:00 am to 05:00 pm
Your Role at OPA:
As a Reception Specialist at OPA you will greatly contribute to the team by ensuring patient needs are being met by providing outstanding customer service. As part of this role you will answer patient calls, schedule patient appointments, and complete some precertification and verification tasks.
What You’ll Do:
- Provide outstanding customer service to all patients
- Perform insurance verification and prior authorizations
- Educate patients on insurance coverage limits and options
- Work closely with the billing and other departments providing services
- Schedule appointments, answer phones, data entry
- Collect deposits and co-pays
- Other duties as assigned by supervisor
Why You’ll Excel in This Role:
- You have knowledge of primary and secondary coordination of benefits
- You are familiar with CPT and ICD-10
- You have the ability to work in a fast-paced environment
- You have keen organization skills
- You consider compassionate, skillful, patient care a top priority
- You have strong communication and interpersonal skills and an investigative nature
- You are a reliable self-starter who embraces professionalism and learning
- You are efficient, accurate and detail oriented
Required Qualifications:
- High School diploma or equivalent
- Six months of customer service experience
Preferred Qualifications:
- Associate’s degree
- One year of customer service experience in a medical setting
- Exposure to medical billing and/or pre-certification tasks
At OPA, you will enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.
Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.
FLSA status: Non-exempt
Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.
OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.
Skills Required
- High School diploma or equivalent
- Six months of customer service experience
- Knowledge of primary and secondary coordination of benefits
- Familiarity with CPT and ICD-10
- Ability to perform insurance verification and prior authorizations
- Strong communication and interpersonal skills
- Keen organization skills, efficient, accurate and detail oriented
- Ability to work in a fast-paced environment
- Answer phones, schedule appointments, data entry, collect deposits and co-pays
- Associate's degree
- One year of customer service experience in a medical setting
- Exposure to medical billing and/or pre-certification tasks
What We Do
OrthoAlaska LLC is an integrated healthcare group in Alaska providing orthopedic, rheumatology, and primary care services. Established to combat rising healthcare costs, the organization combines medical expertise from dozens of physicians and specialists, employing over 250 staff across offices in Anchorage, Eagle River, and Wasilla. Its mission is to provide high-quality, patient-centered orthopedic surgery and musculoskeletal care to the Alaskan community.
