Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics
Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams
Work closely with Authentication, Photography Leads on the inbound consignment process for VIP consignors and celebrity sales
Assist with Client Services inquiries by providing consignment information to our Exceptions team
Execute quality control efforts set by the company focusing on brand and condition standards
Work closely with the Product Handling team to ensure all operating procedures are being properly followed
Manage item inquiries from the field Sales team
Contribute to a positive work environment focused on driving results and employee satisfaction
Be heavily engaged with the team by using strong communication skills and creative ways to interact
Coach to best practices in the moment and report to assistant manager any repeat non compliance
Provide administrative support related to specific product channels
Be consistently present on the receiving floor looking for areas of opportunity and motivating team to achieve productivity goals
Minimum Requirements:
Minimum 1 year of experience working in ecommerce warehouse or production setting, achieving hourly quotas
Strong leadership aptitude and a desire to grow into a management role
Ability to work well independently, but lead by example in a team environment
Outstanding oral and verbal communication; comfortability with cross functional communication
Positive and encouraging demeanor with ability to motivate others
Ability to read and understand KPIs and Looker reports
Great time management skills and ability to prioritize daily tasks
Strong attention to detail, highly motivated, and proactive
Internal candidates must have positive KPI’s and productivity metrics
Preferred Requirements:
Proficiency with Mac OS, Google Suite
Leadership experience
Hourly base pay + incentive pay based on performance/ quota targets achieved
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
State of the art, climate-controlled warehouse facility
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Top Skills
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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