The Coordinator provides direct support to individuals with disabilities as defined by the Americans with Disabilities Act and its Amendments (ADA/ADAAA). This role enhances the interactive process for applicants and team members requesting accommodations and reviews complex medical information for temporary and permanent accommodation requests. The Coordinator educates and guides management regarding support for individuals with disabilities and facilitates compliance with the ADA/ADAAA and related federal, state, and local laws.
ESSENTIAL JOB FUNCTIONS- Act as a subject matter expert for team members, management, and physicians regarding reasonable accommodations. Provide guidance as appropriate and act as a liaison between all parties when necessary.
- Maintain a working knowledge of state and federal disability laws and company policies.
- Answer a high volume of phone calls from team members and managers in a professional and courteous manner.
- Partner with applicants, team members, applicable management, and appropriate departments to engage in an interactive process to review, approve, or negotiate accommodation requests; identify or suggest reasonable alternative accommodations, or deny restrictions based on lack of supporting documentation through correspondence with team members, health care providers, management, and other key stakeholders.
- Review medical information for temporary and permanent accommodation requests and obtain clarification when needed from health care providers.
- Partner with team members and management to identify the specific physical tolerances and essential job functions needed for a particular position.
- Review essential job functions along with restrictions/limitations provided by the team member, their treating provider, and management to confirm the team member can perform the essential functions with or without the accommodation(s) requested.
- Maintain regular contact with team members, management, health care providers, and other key stakeholders regarding progress and status of accommodations; assist in the resolution of any challenges related to accommodation requests.
- Prepare meaningful, concise, and accurate correspondence as it relates to investigations and requests. Coordinate and prioritize prompt action and attention to detail in documentation and data management as multiple interactives are conducted simultaneously.
- Maintain up to date and accurate accommodation files in the Company’s case management system.
- Actively monitor case load volume to ensure effective, timely responses and resolution.
- Ensure all applicable accommodation laws are considered and applied. Coordinate with paid time off and other leave and insurance programs as necessary.
- Coordinate with Risk Management and the Leave of Absence team if, in the event, work-related permanent restrictions cannot be accommodated, to place an eligible team member on leave.
- Uphold the policies and procedures provided by the Company regarding confidentiality and data security for the handling of sensitive team member medical information.
- All other duties as assigned.
- 1 year of related experience or equivalent combination of experience and education
- Strong analytical and critical thinking skills with the ability to exercise discretion and maintain a high level of confidentiality
- Strong written, verbal, and interpersonal communication skills
- High attention to detail with an emphasis on ensuring accuracy
- Demonstrated time management skills with the ability to work well under pressure and meet multiple simultaneous deadlines
- Strong computer skills (MS Word, MS Excel, Microsoft Outlook and HRIS system)
- Ability to work with high motivation and limited supervision
- Degree in Human Resources or 2+ years of equivalent work experience
- Strong knowledge of relevant laws, regulations, and best practices related to reasonable accommodation and disability management
- Familiarity with the Americans with Disabilities Act (ADA) and Americans with Disabilities Amendments Act (ADAAA)
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Skills Required
- At least 1 year of related experience or an equivalent combination of experience and education
- Strong analytical and critical thinking skills
- Ability to exercise discretion and maintain confidentiality
- Strong written, verbal, and interpersonal communication skills
- High attention to detail and accuracy
- Strong time management skills and ability to manage simultaneous deadlines
- Strong computer skills, including Microsoft Word, Microsoft Excel, Microsoft Outlook, and HRIS systems
- Ability to work with high motivation and limited supervision
- Degree in Human Resources or 2+ years of equivalent work experience
- Knowledge of laws, regulations, and best practices related to reasonable accommodation and disability management
- Familiarity with the Americans with Disabilities Act and Americans with Disabilities Amendments Act
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
