Process Improvement Manager, R&D

Are you enthusiastic about process management and continuous improvement? Are you ready to take charge of high level system and process creation and optimization, lead change and improvement projects and key initiatives within process management? Would you relish the chance to facilitate and enhance efficiency in the way we develop medical devices and enterprise grade products?

We are seeking an experienced Process Manager specializing within quality management systems like ISO9001 and ISO13485.

The team you will be part of

The Systems & Process Excellence team is a part of GN R&D and is committed to steer and facilitate R&D’s high level processes and systems improvement activities. Today these activities cover continuous development of our agile R&D development process, promoting GN’s enterprise product cyber security initiatives, hosting GN’s ISO 9001 certification as well as participating in selection, configuration and implementation of PLM systems and Repairability efforts. To prepare for the future we will need to invest further into process and quality management to support R&D Eco System Partnerships, Automation and AI initiatives.

Join us and be part of a team that values enthusiasm, creativity, and collaboration.

Your contribution as a Process Manager is appreciated, and you will:

• Ensure that Quality Management System (QMS) processes are established, documented, implemented and maintained.

• Ensure coherence, documentation and awareness from high level development processes through development center down to development department processes.

• Report on the QMS and process performance and where improvements are needed to management.

• Ensure that everyone in the enterprise organisation is aware of:

• Customer requirements

• QMS intention and requirements

• Develop and implement system changes as required to comply with changing ISO requirements.

• Participate in management of the Internal Audit scheduling and internal auditing program.

• Take ownership of improvement projects or processes of different maturity

• Work closely with internal teams - R&D, IT, Product Management, Operations - and external stakeholders to deliver innovative and efficient processes and solutions

• Develop and implement project management methodologies, tools, and processes to ensure engagement and efficiency. Monitor progress, resolve issues, and proactively mitigate risks.

• Build positive relationships with R&D customers, acting as a knowledgeable advocate for their needs and ensuring long-term satisfaction

• Stay updated on industry trends and best practices, continuously improving our processes to optimize engagement and project execution.

To succeed in the role, we imagine that you:

• Have solid experience in a data management role - ideally a project management position or similar role.

• Naturally collaborate naturally with others to create results.

• Are analytic and find importance in following rules and regulations.

• Have experience with handling stakeholders within R&D, IT, Product Management and Operations.

• Are an effective facilitator and change manager with the ability to understand and simplify processes.

• Have advanced communication skills with the ability to collaborate across teams, regions, cultures and stakeholders.

• Be equipped with problem-solving competencies in swiftly changing agile environments and able to navigate improvement projects with ease.

• Are fluent in English, both written and spoken.

• Have thorough knowledge and worked under of ISO9001 or ISO13485 e.g. as an ISO9001 Internal/Lead auditor

This role will require some travel, approximately 5-10 days per year. More travel days are optional but not a requirement.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview please let the hiring manager know upon accepting invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than November 29th. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible. 

On a time crunch?

Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

If you would like to know more about the position, please contact Hans Kristian Aage Nielsen on [email protected].

Join us in bringing people closer

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

We hope you will join us on this journey and look forward to receiving your application.