Brand Ambassador

Posted 22 Days Ago
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Hong Kong
Entry level
Events • Gaming • News + Entertainment • Retail • Virtual Reality
Sandbox VR brings people closer together through world-class immersive experiences.
The Role
As a Brand Ambassador at Sandbox VR, you will maintain store aesthetics, assist in training new hires, deliver exceptional guest experiences, provide technical support, ensure safety and cleanliness, and communicate effectively with the management team.
Summary Generated by Built In

Who We Are


We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!


Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.


Interested in working at Sandbox VR? Sneak peek of our store experience HERE.


What You Will Be Doing:

  • Maintain the Environment: you'll initiate and perform daily tasks and projects to maintain the aesthetic appeal and cleanliness of our stores and prepare the experience rooms and equipment for the guests. 
  • Job Mastery: master and be able to assist in training new hires at the Guest Experience Guide level
  • Live the Sandbox VR Way: exceed expectations of our guests by promoting our culture, mission, and core values. Making a guest happy makes your day!
  • Deliver an Incredible Guest Experience: you'll welcome and guide our guests through the experience, helping them with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, and making sure guests leave excited to share their personalized videos, photos, and a story that they can share with friends
  • Technical Support and Troubleshooting: partnering with management and our support team in other parts of the country to troubleshoot any technical issues that may arise in day-to-day operations. 
  • Collaboration: you’ll be asked to partner with management and other team members for ad hoc projects and other operational duties that might arise in a fast-growing startup company.
  • Safety and Cleanliness: ensuring the safety and cleanliness of our equipment and location exceed the expectations of our guests and team.
  • Communication: consistently and effectively identify and communicate store issues, project updates, and ideas with the management team

What We Are Looking For:

  • Guest Service Focused: Delivering an exceptional experience to all our guests is the most important thing we can do in our company. You’ll need to communicate and present clearly and warmly, and most importantly demonstrate extreme empathy to the needs of our guests and our team alike. You’ll be expected to maintain a professional appearance and demonstrate integrity, honesty, and knowledge to provide a white-glove experience for our guests.
  • Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 25 lbs.), or climb upstairs. You’ll also need strong close-distance hand-eye coordination and dexterity capabilities in order to handle technical support tasks.
  • Team First Mentality: At Sandbox VR we live by the team-first mentality. You’ll be expected to bring a positive attitude, collaborate and work effectively with your team especially during high volume/intensity situations.
  • Work Ethic: We are building the future of entertainment, so we are looking for people that thrive in a self-starter fast-paced environment required to deliver a white-glove experience for our guests. You should be a strong problem solver who has a track record of good judgment and can learn independently and quickly on the job to master our platform technically and operationally.




Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

What the Team is Saying

Enae
William
Carley
Caleb
Danielle
Michael
Helen
The Company
1,000 Employees
Remote Workplace
Year Founded: 2016

What We Do

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences, and we’re looking for creative minds that are excited about innovating and orchestrating the growth of a new medium. Our location-based VR technology creates an action-packed social experience that thrills our millions of worldwide guests, and has taken the entertainment industry by storm, and we’re on a quest to push the boundaries of gaming to make the impossible our reality… because here, it’s possible.

Sandbox VR is the future of entertainment. With over 37 global combined retail and franchise locations, the most advanced VR technology, premium AAA experiences developed in-house, and an exclusive Netflix collaboration, we’re the most successful and fastest growing location-based virtual reality company on the planet. And, with over $60M raised by investors including a16z, Alibaba, Justin Timberlake, Katy Perry, and Kevin Durant, we are continuing our path to rapid growth.

Why Work With Us

We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. With our Hollywood motion capture cameras, 3D body trackers, and haptic suits, we’re operating the next generation of cinemas - where our guests are the stars of their own movies!

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Sandbox VR Offices

Remote Workspace

Employees work remotely.

As a rapidly growing global organization, our policy is regionally-specific! We are on-site in our USA stores, in our Vancouver games office, and in Hong Kong. Everywhere else we operate, we are full remote!

Typical time on-site: None
United States
CA
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