About the Role
JorieAI is seeking an experienced Revenue Cycle Management (RCM) Account Manager to serve as the primary liaison between clients and internal operational teams. This role is responsible for overseeing client relationships, ensuring service delivery excellence, driving process improvements, supporting automation initiatives, and achieving financial and operational performance objectives across healthcare revenue cycle functions. The ideal candidate combines strategic account management skills with a strong understanding of healthcare revenue cycle operations and a commitment to fostering a culture of accountability, continuous improvement, and operational excellence while delivering exceptional client experiences.
Location & Schedule
- Remote position within the United States
- Hours 8:00-5:00CST- Monday through Friday
Key Responsibilities
- Serve as the primary point of contact alongside Client Success for assigned client accounts, fostering strong client relationships and ensuring a high level of customer satisfaction.
- Manage and oversee contractual obligations, service scope, invoice verification, performance expectations, and operational deliverables.
- Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to ensure compliance with client and organizational expectations.
- Collaborate with internal teams to monitor service performance, identify opportunities for improvement, and implement solutions that enhance operational efficiency and client outcomes.
- Partner with technology teams to identify, prioritize, and implement automation opportunities that improve efficiency, scalability, accuracy, and overall revenue cycle performance.
- Lead issue identification, escalation management, root cause analysis, and resolution efforts to address client concerns and operational challenges.
- Collaborate with clients and internal leadership regarding service enhancements, scope modifications, and operational initiatives.
- Prepare and deliver business reviews, performance reports, dashboards, and presentations to clients and internal leadership.
- Provide strategic recommendations to improve revenue cycle performance, increase effectiveness, and support organizational growth objectives.
Skills Required
- Experience in Revenue Cycle Management
- Strong understanding of healthcare revenue cycle operations
- Strategic account management skills
- Ability to manage client relationships, service delivery, KPIs, SLAs, and operational improvements
Jorie AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jorie AI and has not been reviewed or approved by Jorie AI.
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Fair & Transparent Compensation — Pay is considered competitive in certain technical roles, with employer-posted engineering ranges in Oak Brook, IL and feedback suggesting strong pay for some positions. Published salary bands for specific openings provide added clarity.
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Healthcare Strength — Benefits information highlights multiple Blue Cross Blue Shield medical options alongside dental, vision, life insurance, and short- and long-term disability. This breadth indicates robust core health coverage.
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Retirement Support — A 401(k) with company match is advertised as part of the package. This signals employer support for long-term financial security.
Jorie AI Insights
What We Do
Ready to embrace the future of healthcare finance? Discover Jorie, where advanced AI technology harmoniously merges FinTech and HealthTech, revolutionizing your financial processes. Utilizing Robotic Process Automation (RPA) and sharp analytics, we deliver cost-effective solutions, amplifying profitability and scalability. Our AI drastically cut collection costs, boost revenue, and mitigate bad debt write-offs, all while ensuring smooth operations and informed decision-making. Jorie is more than a service; it's a partnership committed to achieving your financial aspirations, navigating the complexities of healthcare finances with a robust, efficient, and forward-thinking strategic approach.
