About this opportunity:
Ericsson is looking for a diligent and competent Engineer-RAN. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.- Perform system administration tasks, maintain databases, and manage user access.- Execute change introduction activities, perform service request fulfilment, and handle standard changes.- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:
1) 4-8 years' hands-on experience in RAN network operations, multivendor configuration, maintenance and optimization (2G / 3G / 4G / 5G), including fault management, performance monitoring, change-management, and team coordination.
2) Strong and deep knowledge of RAN technologies (2G/3G/4G/5G/BSCs/RNCs), and End-to-End connectivity, radio protocols, signaling, handovers, call flows.
3) Multivendor experience: comfort in working with equipment from different vendors (e.g. Ericsson, Huawei, Nokia, maybe even other vendors), knowing their OSS/EMS tools, configs and vendor-specific quirks.
4) Full configuration/change-management: major tasks like site commissioning, re-homing, swap/upgrade, software version changes, new interfaces, site expansions etc.
5) Fault management end-to-end: alarm monitoring, incident detection, root-cause analysis, escalation, coordination with field teams/vendors.
6) Performance optimization: advanced KPI analysis, RF tuning / neighbor-list tuning / load balancing / capacity management / throughput, mobility improvements, and ensuring overall network quality.
7) Documentation & customer-facing responsibilities: preparing technical reports, customer-ready output (status reports, governance meetings), handling customer complaints/issues, communicating with stakeholders.
8) Leadership, coordination, and process adherence: mentoring juniors, working shifts or on-call, coordinating field & vendor teams & multiple stakeholders, managing change requests properly.
Skills Required
- 4-8 years hands-on experience in RAN network operations, multivendor configuration, maintenance and optimization (2G/3G/4G/5G)
- Strong knowledge of RAN technologies (2G/3G/4G/5G/BSCs/RNCs), end-to-end connectivity, radio protocols, signaling, handovers and call flows
- Multivendor experience with equipment and OSS/EMS tools (Ericsson, Huawei, Nokia and others)
- Full configuration/change-management experience: site commissioning, re-homing, swaps/upgrades, software version changes, new interfaces, site expansions
- Fault management end-to-end: alarm monitoring, incident detection, root-cause analysis, escalation, and coordination with field teams/vendors
- Performance optimization: advanced KPI analysis, RF tuning, neighbor-list tuning, load balancing, capacity management and mobility improvements
- System administration tasks including maintaining databases and managing user access
- Documentation and customer-facing responsibilities: technical reports, status reports, governance meetings and stakeholder communication
- Leadership and coordination: mentoring juniors, working shifts/on-call, coordinating vendors/field teams and managing change requests
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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