Job Description:
Job Responsibilities
Key/End User support and Knowledge Management
Providing ad-hoc support as a Second point of escalation on system issues to BU end users and first point of escalation to BU key users
Responsible for development and maintenance of key/end user training curriculum and training materials as well as executing training sessions, including any refresher trainings as needed.
Responsible for managing key/end user community and relevant business stakeholder, leading communities of practice and driving continuous improvements.
Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements
Partner with development team to support resolution of system issues/bugs
Drive rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
Governance (Business process and data quality)
Supports global and segment process owners by activating the right actions with Business units to close compliance gaps in process and data quality.
Provides audit support to unit’s key users
Change Management (CIPs/New Capabilities)
Responsible for aligning and validating system functionality (regional CIPs, global CIPs and new functionality roll-outs) with business requirements
Manages CIPs (creation of requests, testing, implementation in the units)
Responsible for UAT (user acceptability testing) and End –to-end testing prior to rolling out new system functionality.
Supports MDT (Mars Digital Technologies) team with impact assessment of system changes.
Provides input into new capability global prioritization process
New capability deployment
Supports deployment lead/project manager as a functional owner of system and business process implementation.
Partners with unit/s stakeholders to define and validate business process and RACI.
Leads coordination of data related activities.
Validates system functionality (including UAT, BIT testing) and manages any unit specific changes.
Manages Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care)
Job Specifications/Qualifications
Note: May differ from the current job holder’s own skills and experience.
Education & Professional Qualifications
Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
Minimum of 5 years’ experience in R&D, R&D systems, Supply or DT/Business partnership Experience with R&D or Quality systems preferred
Knowledge / Experience
Good understanding of Quest/Innovation process Good understanding of Mars standards (including MQM, PQM, EMQM)
Excellent networker, easily builds rapport remotely
Excellent communication skills (oral and written). Fluent in English
Skills Required
- Minimum bachelor's degree in science or IT systems
- Minimum of 5 years' experience in R&D or R&D systems
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
