Job Description:
Job Purpose/Overview
To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region; expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments.
This role will work closely with the R&D Regional Systems Functional Experts, Key Business Users, and Corporate Product Owners. Day-to-day activities may include incident management, key user training support, translating business needs into technical requirements, defining test scripts, testing effective delivery of technical capability, analysis of issues and trends, root cause analysis, et al.
Job Responsibilities
Key/End User support and Knowledge Management
- Providing key user support as a point of escalation for system issues.
- Strong support for development and maintenance of key/end user training curriculum and training materials.
- Develops and maintains testing documentation (testing scenarios, scripts).
- Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements.
- Partners with development team to support resolution of system issues/bugs.
- Drives rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.
Governance (System process and data quality)
- Supports regional FEs in system/ data quality compliance and root cause analysis of gaps with key users/end users.
- Supports data analysis of Traceability issues or Regulatory queries as requested by Data Custodians.
- Operational support and Change Management
- Incident management.
- Support Regional FE in CIP management, focusing on testing (SIT, coordination of UAT and End-to-end testing).
- Works closely with MDT (Mars Digital Technologies) team on impact assessment of system changes.
- Definition of business test case scenarios based on business requirements and their translation to the MDT development and testing teams.
- Provides input to Data council and Corporate R&D team on reporting improvements and data analysis tools.
New capability deployment
- Supports Functional Expert in deployment activities by executing data and process analysis.
- Manages deployment related development requests (VADS) and service tickets.
- Supports Key/end user training journey (defining curriculum, developing training materials, executing training sessions, supports hyper-care).
What are we looking for?
- Minimum bachelor’s degree in science or IT systems or equivalent in food safety/food science or related subject area is desirable
- Experience in R&D, Quality, R&D systems, Supply or DT/Business partnership preferred
- Experience with Atlas, Nexus, and ERP Agnostic systems preferred
- Excellent communication skills (oral and written). Fluent in English
- Ability to translate business requirements into technical requirements
- Experience with Power Platforms (Apps, Power Automate, PBI) and advanced Excel and/or other data analytics tools preferred
- Strong data analysis capability
Skills
Adaptive Mindset, Analytical Processes, Analyze Current State, Business Requirements Analysis, Commercial Acumen, Data Collection and Analysis, Data Control, Planning and Organizing, Policy and Procedures, Verbal Communication
Competencies:
Customer Focus, Tech Savvy, Optimizes Work Processes, Action Oriented, Collaborates, Builds Networks, Nimble Learning
Skills Required
- Bachelor's degree in science, IT systems, food safety/food science or related subject area
- Experience in R&D, Quality, R&D systems, supply chain or DT/business partnership
- Experience with Atlas, Nexus, and ERP-agnostic systems
- Excellent oral and written communication; fluent in English
- Ability to translate business requirements into technical requirements
- Experience with Power Platform (Power Apps, Power Automate, Power BI), advanced Excel or other data analytics tools
- Strong data analysis capability
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
