LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job DescriptionAre you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and English. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
What You’ll Do to Make an Impact
- Deliver Exceptional Service: Ensure all customer inquiries are handled promptly and professionally. Escalate issues when necessary to meet our response time commitments.
- Support Sales & Operations: Update account information, produce and follow up on quotes, and help drive conversion rates.
- Engage Across Channels: Connect with customers over the phone, through email, and via our Service Cloud. You’ll also be the friendly face behind our Webchat responses!
- Promote and Drive Engagement: Actively encourage customers to use our Webshop for a seamless experience.
- Handle Controlled Substances with Care: Manage inquiries responsibly, collaborating closely with compliance and our controlled substance teams.
- Collaborate for Success: Work closely with Order Entry, Sales, and Operations to continually elevate our customer experience.
Who We’re Looking For
- Customer-Focused: You’re all about delivering a great experience and have experience in sales support or customer service.
- Tech-Savvy: You’re comfortable with ERP systems like SAP, ORACLE, SAGE, and have a knack for managing CRM platforms.
- Team Player with a Growth Mindset: You bring a positive, can-do attitude to every challenge, and thrive working both independently and in a team.
- Excellent Communicator: Fluency in Polish is a must.
- Passion for Science: Ideally you are passionate about Science / Chemistry and come from a Chemistry related educational background or similar / have work experience in the industry.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Skills Required
- Experience in sales support or customer service
- Fluency in Polish
- Comfortable with ERP systems and CRM platforms
- Passion for Science/Chemistry with relevant educational background or work experience
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
