LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job DescriptionAre you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and Spanish. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
- Deliver exceptional service by handling customer inquiries promptly and professionally, escalating issues when needed to meet response time commitments
- Support sales and operations by updating account information, producing and following up on quotes, and helping improve conversion rates
- Engage with customers across multiple channels including phone, email, Service Cloud, and webchat
- Promote webshop usage and encourage customers to adopt a seamless digital experience
- Manage inquiries related to controlled substances responsibly, working closely with compliance and specialist teams
- Collaborate with Order Entry, Sales, and Operations to continuously improve the customer experience
- Experience working in a sales environment.
- Fluent Spanish is an absolute must.
- Professional proficiency in English.
- A background in chemistry or life sciences will be considered a significant advantage.
- Experience using a CRM system and supply chain process management tools.
- Experience using ERP systems such as SAP, ORACLE, SAGE, etc.
- Excellent telephone manners and communication skills.
- Good organizational abilities with strong attention to detail.
- Team player; supportive of colleagues.
- Ability to work under pressure to meet deadlines.
- Strong level of computer skills; knowledge of Microsoft suite is essential.
- Customer focused, both internally and externally.
- Problem solving skills.
- Excellent written and verbal communication skills and ability to relate to all levels of the business.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about us, please visit our website www.lgcgroup.com
Skills Required
- Fluent Spanish
- Professional proficiency in English
- Experience working in a sales environment
- Experience using a CRM system
- Experience using ERP systems such as SAP, ORACLE, SAGE
- Experience with supply chain process management tools
- Strong computer skills and knowledge of Microsoft suite
- Excellent telephone manners and communication skills
- Good organizational abilities and strong attention to detail
- Ability to work under pressure to meet deadlines
- Team player and supportive of colleagues
- Customer focused (internally and externally)
- Problem solving skills
- Excellent written and verbal communication skills
- Background in chemistry or life sciences
LGC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LGC and has not been reviewed or approved by LGC.
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Healthcare Strength — Health, dental, and vision coverage with FSA/HSA options are consistently part of the package, and private medical is cited where applicable in the UK. Coverage is often characterized as solid alongside other core benefits.
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Retirement Support — Retirement offerings include a 401(k) with employer contribution in the U.S. and pension schemes in the UK, complemented by life and disability insurance. These elements are highlighted as part of a standard-to-competitive core package.
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Leave & Time Off Breadth — Paid time off, holidays, sick leave, and family leave are broadly available, with some sites offering a year‑end shutdown. Flexibility and local leave programs contribute to a generally well-rounded time‑off offering.
LGC Insights
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
