EAbout the job
As an integral member of our team, you will play a pivotal role in supporting our service business by preparing accurate cost quotations for service and parts orders. You will gather and validate cost inputs, working closely with internal teams to ensure quotes are complete, accurate, and ready for Sales to present to customers. You will have the opportunity to coordinate information across teams and ensure accuracy in your work. You build positive working relationships and communicate clearly and professionally, contributing to the overall success and growth of our organization.
Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.
As a part of the team, you will:
- Experience in customer account management, estimating, service operations, inside sales, or related fields.
- Proficiency in working with business systems, documentation workflows, or ERP tools.
- Strong attention to detail and follow-through.
- Prepare and QA cost quotes using standard labor rates, shipping costs, parts pricing, and service guidelines.
- Coordinate with Field Service Coordinators, Service Center Coordinators, and Distribution Centers (AMDC and global DCs) to ensure accuracy of labor, material, and logistics inputs.
- Confirm technician requirements, service locations, and scheduling constraints are accurate for Field Service and Service Center work.
- Engage ATS and AMDC for validation of non-standard or replacement components before quote release.
- Ensure compliance with Credit and Trade Compliance departments before quote release.
- Confirm scope details such as site requirements, technician skill levels, estimated duration, and parts availability.
- Obtain internal approvals and review information in customer portals as required.
- Handoff cost quote to Sales or Reps for final pricing and negotiation.
- Maintain revision history, supporting documentation, and audit traceability across OneCRM, One4AL, OneService, ServiceNow, and other systems.
- Support margin analysis and feedback loops by identifying repeated cost variances or missing scope information.
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."
What you know:
You have an associate’s degree in business administration or related discipline; bachelor’s degree preferred, with relevant experience, and:
- 2–4 years of experience in quoting, estimating, or service coordination within an operations or technical environment.
- Demonstrated ability to manage detailed documentation, verify cost elements, and follow structured approval workflows.
- Proficiency in ERP or CRM systems (e.g., OneCRM, One4AL, OneService, ServiceNow, or similar).
- Strong analytical, communication, and coordination skills with internal departments (Sales, Reps, Service Centers, Field Service, ATS, and Distribution Centers).
- Capable of balancing accuracy and speed while supporting high-volume quoting activities.
- Attention to Detail.
- Analytical Thinking.
- Stakeholder Communication and Internal Collaboration (ATS, DC, FS, SC, Sales, etc.).
- Mastery of Pricing/Cost/Scope Configuration Logic.
- System Accuracy & Documentation Discipline.
At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $26.00- $30.00 USD hourly.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
EEO/Vet/Disabled Employer
Skills Required
- Associate's degree in business administration or a related discipline
- Bachelor's degree
- 2-4 years of experience in quoting, estimating, or service coordination within an operations or technical environment
- Experience managing detailed documentation, verifying cost elements, and following structured approval workflows
- Proficiency with ERP or CRM systems, such as OneCRM, One4AL, OneService, ServiceNow, or similar
- Strong analytical, communication, and coordination skills
- Ability to balance accuracy and speed while supporting high-volume quoting activities
- Strong attention to detail
- Analytical thinking
- Stakeholder communication and internal collaboration skills
- Mastery of pricing, cost, and scope configuration logic
- System accuracy and documentation discipline
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
