It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
About role :
An exciting opportunity has arisen to join our Quote Desk team and provide Licensing product quotes and solutions to our customers on behalf of some of our leading Vendors. This role requires accurate and timely quote completion while continuing to expand and grow your technical knowledge base and complete relevant supporting certifications.
You will be passionate about technologies and delivering quality-based solutions for customers to support them in their future business activities
Key Responsibilities:
- Advising on and providing solutions and quotations to customers for all Licensing products from all current IMNZ Vendor brands
- Identifying opportunities to up-sell and cross-sell
- Providing all quotes with 100% technical accuracy and on time
- Liaising with internal and external customers
- Responding to phone and email queries to meet and deliver on customer expectations
What You’ll Bring
- Have had a minimum of 2 years’ experience in the IT industry
- Exceptional customer service, organisational and negotiation skills
- Excellent verbal and written communication skills
- A sales focus for up-selling and cross-selling, with an ability to close sales
- High attention to detail and capable of working under pressure
- Certifications in networking, server/storage and/or licensing would be an advantage
- SAP knowledge is desirable, but is not essential
What’s on Offer:
Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.
At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:
- Genuine Career Progression Opportunities
- Hybrid Working Environment
- Training & Development
- Competitive Remuneration Package
- Staff Purchase Policy and a generous Benefits Scheme
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of Quote Desk Representative. Join us and be part of a company that is shaping the future of the ICT industry!
#LI-TS
#LI-Hybrid
Skills Required
- Minimum of 2 years' experience in the IT industry
- Exceptional customer service skills
- Strong organisational and negotiation skills
- Excellent verbal and written communication skills
- Sales focus for up-selling and cross-selling with ability to close sales
- High attention to detail and ability to work under pressure
- Willingness to expand technical knowledge and complete relevant supporting certifications
- Certifications in networking, server/storage and/or licensing
- SAP knowledge
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
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