At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Quote to Cash Administrator
Job Summary:
The Quote to Cash Administrator will participate in designing, implementing and administering effective billing processes across multiple regions. The successful candidate will have experience working with SaaS billing and CRM systems. This person will review and monitor all transactional processes leading to billable services. This role encompasses a full Quote to Cash system and is diverse in its skill sets. This person will work closely and build successful relationships with leadership and key stakeholders throughout the organization to support and improve quote to cash processes within Salesforce and the Apttus Billing Platform.
Job Responsibilities:
● Daily administration and support of a global Apttus Billing Platform
● Assisting the Accounting team in aspects relating to various billing and AR functions; not limited to
processing customer orders, assist with customer contract renewals, invoicing for services
● Process and review new customer orders, additional suborders and customer contract renewals
● Participate in ongoing enhancement requests and intake for system improvement
● Collaborate with Salesforce team on training and process documentation
● Analyze Level 1 support Topics for targeted training and user adoption improvements
● Provide billing and customer support to the accounting and finance departments
● Measure and monitor billing and revenue activities to better enable and streamline accounting
productivity
● Help to train new and existing users on how to use Apttus Configure Price Quote and Billing
● Keep Accounting and finance users informed about system functionality and enhancements using
tools within the system
● Analyze and create business, functional and technical requirements utilizing an Agile methodology.
● Create and maintain documentation on processes, policies, application configuration and help
related materials for users
Functional Knowledge, Skills, and Competencies:
● Strong analytical/problem solving experience to deal with complex business problems. This
includes risk definition, establishing quality control and implementation of end-to-end solutions
● Detail oriented, highly collaborative and persistent in the face of obstacles or challenges
● Strong background in creation and delivery of internal communications
● A level of competence and flair for utilizing IT systems to deliver effective, practical solutions and
for maintaining integrity of client data at all times
● Outstanding reporting skills including Excel or Sheets – pivots, databases, sorting, and data
manipulation
● Familiarity and experience with Finance ERP Systems
● Experience with Salesforce and/or Apttus Quote to Cash
● Ability to interpret contracts, amendments, and orders and translate them to standardized product
orders and associated billing streams
● 2 + years of experience as a billing manager and/or handling order entry
● Exceptional communication skills, both written and oral in English (at a business and technical
level) are essential
● Bachelor's degree, with a concentration in one of the following disciplines preferred:
Finance, Information Technology, Accounting, Mathematics, or Engineering or equivalent work experience.
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Category: Sales Operations Group
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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