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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
As a Regional Lead for Quni, you will develop and lead teams in Tier-1 support, aligning regional execution with global strategy, driving operational excellence, and ensuring a high-quality customer experience.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Quni Regional Manager
Why We Have This Role
As a Regional Lead for Front-Line General Support (Quni) you will combine a passion for developing and leading teams, solving complex business problems and driving strategic and operational excellence in Tier-1 support teams within your region. You will ensure regional execution aligns with global Customer Support strategy, while adapting to regional market, cultural, and regulatory requirements. Working closely with Global Support Leadership and cross-functional partners, you will establish a strong network that supports delivery of a consistent, high-quality customer experience at scale.
How You’ll Find Success
- Strategic & Systems Thinking: Able to design and implement innovative, global and scalable operational processes that increase efficiency and balance regional nuance with global consistency.
- Strong People Leadership: Experienced in managing large teams, building leadership capability, and creating a high-engagement culture.
- Operational Excellence: Adept at driving regional performance and quality. Tactically proficient and detail-oriented while simultaneously possessing the ability to zoom out for a 100-foot strategic overview.
- Stakeholder Influence: Clear, confident communicator who can represent the region in global forums and partner effectively with regional leaders.
- Adaptability & Cultural Awareness: Able to lead across diverse teams while ensuring compliance with local laws and norms.
How You’ll Grow
- Leadership Development: Expand your scope as a senior people leader, strengthening your ability to manage managers and influence regional performance.
- Strategic Impact: Play a key role in shaping and executing global Customer Support strategy through a regional lens.
- Cross-Functional Collaboration: Work closely with senior leaders across Sales, CS, Product, and Professional Services to broaden business impact.
Things You’ll Do
- Own and drive regional performance across key metrics
- Support regional escalations and executive-level customer or partner engagements
- Align regional operations with global Customer Support strategy and priorities
- Lead regional execution of global initiatives and change programs
- Lead regional, cross-team initiatives to improve efficiency, quality, and customer outcomes
- Directly manage Quni managers within your region, building leadership capability, succession plans, and talent pipelines within the region
- Foster a culture of accountability, inclusion, and customer obsession
- Partner with Workforce Management to balance staffing, skills, and workload to meet regional demand
- Support hiring, onboarding, and ramp planning aligned to regional needs
What We’re Looking For On Your Resume
- 8+ years of professional experience, including leading high-performing front-line teams
- Strong experience in SaaS or technology customer support environments
- Proven ability to drive measurable performance outcomes at scale
- Excellent verbal and written communication skills
- Experience working in global or regional, matrixed organizations
- Passion for developing people and enabling customer success
What You Should Know About This Team
- High-impact, customer-obsessed support organization
- Strong emphasis on collaboration, accountability, and continuous improvement
- Inclusive, supportive culture with opportunities to lead at scale
Our Team’s Favorite Perks and Benefits
- In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
- Relocation bonus for out of state applicants
- 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
- Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
- Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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What the Team is Saying
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Software Engineer
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Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
