Job Description:
General Summary
Likewize is searching for a Quality & Training Coordinator to join our distribution center in Flower Mound, TX.
In this role, you’ll support and maintain compliance with ISO standards and quality management processes across our Flower Mound and Lewisville warehouses. You will drive operational excellence by managing ISO documentation, supporting audits, and coordinating safety and quality initiatives. The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally with operations, leadership, and external partners.
Key Responsibilities:
Quality Management (60%)
Manage, create, and control all ISO documentation across including work instructions, forms, job aids, and flowcharts.
Maintain and follow up on corrective actions, quality events, and compliance records within the quality management system (QT9).
Conduct annual desk audits for R2v3 suppliers and ensure all compliance documentation is accurate, current, and audit ready.
Safety (40%)
Lead the coordination and administration of warehouse safety initiatives including safety training, new hire safety orientations, incident documentation, facility inspections, and safety reporting.
Partner with cross-functional teams and leadership to support continuous improvement, safety, and compliance initiatives.
Required Qualifications:
1-3 years of relevant experience in quality, safety, or ISO support
Experience with quality management systems (QT9 preferred)
Experience creating, maintaining, and/or controlling formal documentation
Proficiency in Microsoft Office (Outlook, Excel, Word, Teams)
Strong verbal and written communications skills with the ability to communicate effectively to leadership and teams
Strong organizational skills
Ability to work cross-functionally with stakeholders
Attention to detail and high level of accountability
Ability to be adaptable in a fast-paced environment
Ability to work flexible hours as business needs
Preferred Qualifications
Direct experience managing ISO and R2v3
Experience training in small group settings
Experience working in a warehouse, manufacturing, or logistics environment.
Experience supporting or participating in internal or external audits.
Bilingual in English and Spanish (verbal and written).
Top Skills
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
