“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”
Job Summary
Quality trackers assist and provide information related to the clinical quality process. They make sure companies follow compliance requirements based on the payer contract. They improve processes, assist with supplemental data, and generate reports and document QA systems. They might also train other team members in quality assurance. A Quality Tracker follows all the Sanitas measures of processes, experiences and/or outcomes of patient care, observations or treatment that relate to one or more quality aims for health care such as effective, safe, efficient, patient-centered, equitable, and timely care. Trackers provides comprehensive reporting and analytics at population, provider, and patient level. Our solution allows a health plan to track performance measurement of quality measures across Commercial, Medicare, and Medicaid lines of business including HEDIS, STARs, and state-specific Medicaid measures. The Quality Tracker provides robust solutions to help overcome challenges associated with HEDIS compliance based on benchmark across – providers, practices, organizations, etc.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proactive and continuous monitoring of quality measures including HEDIS and Medicare STARs.
- Identification and tracking of quality gaps across time. Comprehensive analytics for tracking trends by measure. HEDIS measure tracking, reporting, and submission.
- Help with medical records requests.
- Request test results. Assist obtaining reports and upload the test in the patient chart. Assistant with supplemental data. Training other groups about quality measures and best practices.
- Proactive participation in the closure of the quality HEDIS/START metric.
- Review the quality metric, identify the action needed to close it. If required, place the standing order, assist in the referral process, communicate with the patient to notify them of the action, and schedule an appointment.
- Proactive participation in patient outreach.
- The quality tracker should support patient outreach and appointment assignment.
- Education to the essential team including providers, CCA, pre-visit team and others.
- The quality tracker should be able to educate about all the NCQA quality metrics inclusions and share that information with the required personnel. Education sessions could be scheduled on-site in the centers, corporate office, or virtually.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Required Education
- High School graduate or equivalent.
Required Experience
- 2-3 years in the medical field.
Required Licenses and Certifications
- N/A
Required Knowledge, Skills, and Abilities
- Microsoft office and Excel proficiency (Reports, PIVOT table, and Vlookup).
- Excellent communication skills.
- ECW knowledge.
- Availity knowledge (non-essential)
- Hybrid position: a minimum of 2 days in the corporate office/assigned facility, 8-hour shifts.
Preferred Qualifications
- N/A
Financial Responsibilities
This position does not currently handle physical money or negotiates contracts.
N/A
Budget Responsibilities
This position does not have budget responsibilities.
N/A
Languages
English
Advanced
Spanish
Preferred
Creole
Preferred
Travel
Required
Flexible to travel between facilities per business needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Environmental Conditions
Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical/Environmental Activities
Please indicate with an X the frequency for the activities that apply to the essential functions of the job based on the chart below. Please select Not Required for physical demands that aren’t essential to job performance.
Working Condition
Not Required
Occasionally
(1-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Must be able to travel to multiple locations for work (i.e.
travel to attend meetings, events, conferences).
X
May be exposed to outdoor weather conditions of cold,
heat, wet, and humidity.
X
May be exposed to outdoor or warehouse conditions of loud
noises, vibration, fumes, dust, odors, and mists.
X
Must be able to ascend and descend ladders, stairs, or other equipment.
X
Subject to exposure to hazardous material.
X
Skills Required
- High school diploma or equivalent
- 2-3 years of experience in the medical field
- Proficiency with Microsoft Office and Microsoft Excel, including reports, pivot tables, and VLOOKUP
- Excellent communication skills
- Knowledge of eClinicalWorks (eCW)
- Advanced English proficiency
- Spanish language skills
- Creole language skills
- Flexibility to travel between facilities based on business needs
- Ability to work a hybrid schedule with at least two days in the corporate office or assigned facility
What We Do
Sanitas is a leading multinational health business group with over 40 years of experience. Originally founded as an insurance provider in Colombia, it expanded across Latin America and entered the United States in 2014 through a strategic alliance with GuideWell. The company focuses on providing high-quality, comprehensive, and culturally relevant medical care and health insurance services to diverse communities through its network of medical centers.
