Quality Supervisor

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Responsible for ensuring consistent quality of production by enforcing solid automated quality practices and systems, validating those processes and providing documentation. This position supervises employees, tasks, and duties related to quality control.

1st Shift: 6:00AM - 2:30PM, Monday - Friday

Responsibilities

• Supervise and coordinate incoming, in-line, and final quality control testing and processes.
• Perform quality audits by assuring products and processes meet required customer and internal quality standards and requirements.
• Conducts visual and physical inspections of company products and materials.
• Analyze data, generate reports, and provide recommendations for improvement to enhance overall product or service quality.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Train and mentor quality control staff, providing ongoing coaching, development opportunities and department procedures.
• Communicate with customers and internal management to provide updates and address any concerns or issues.
• Provide training to ensure adherence to quality standards and regulatory requirements, meeting both company and audit specifications.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Collaborate with cross-functional teams to identify and resolve quality issues.
• Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

• 2+ years of Quality leadership experience, preferably in a Distribution/Warehouse center environment.
• Proficient in root cause and trend analysis reporting, with experience in 5Why techniques.
• Prior experience auditing processes, reporting deficiencies, and drafting work instructions.
• Capable problem-solving skills and decision-making capabilities, demonstrating a strategic approach with a focus on achieving results and fostering continuous improvement.
• Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and interpersonal abilities, demonstrating effective verbal and written communication.
• Capacity to engage with customers in a professional manner.
• Ability to prepare and deliver presentations.
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred Skills and Experience

• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus.
• Previous experience in training and development of quality team members, including supervising temporary staff.
• Experience working with UKG and Kronos.
• General knowledge of OSHA Standards.
• Experience with ISO/9001-2015 & TL 9000 V R6.1/R5.5.
• Experience with Six Sigma/6S/LEAN concepts and enterprise telecom experience.

Educational Requirements

• Associate degree preferred or equivalent work experience

Physical Demands and Working Conditions

• Warehouse environment

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.  Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.  

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting [email protected].

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