Quality Supervisor

About NAES

At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: To instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work.

NAES is largest independent operator of power facilities in the industry, operating more than 190 power plants throughout the United States, Canada, Mexico and the UK that span all technologies and provide over 49 GW of capacity. With the strength of 4000 people, our growing family of companies now addresses the entire life cycle of power generation and other industrial plants.

Summary

The Quality Supervisor is responsible for front-line leadership for Quality personnel and supports the Quality Manager in implementing and maintaining the Quality Management System (QMS) for Engineered Performance operations.  Supervise daily inspection and quality-control activities associated with equipment receipt, disassembly, condition assessment, repair/refurbishment, reassembly, testing, preservation, and final release.  Ensure quality requirements are understood and consistently applied, nonconformances are controlled, required records are complete, and quality personnel are trained and effective in supporting customer, contractual, and applicable quality-system requirements.

Primary Duties

• Supervise and coordinate the daily activities, priorities, workload, and performance of assigned Quality personnel.
• Provide technical and procedural direction for receiving, in-process, final, dimensional, visual, and documentation-based inspection activities.
• Ensure inspection and quality hold points are performed and documented in accordance with approved procedures, drawings, specifications, customer requirements, travelers, and work instructions.
• Verify identification, traceability, configuration control, serial-number or batch/lot controls, and as-found/as-left records are maintained throughout refurbishment activities.
• Review, initiate, and coordinate nonconformance reports (NCRs); ensure affected items are identified and controlled and that dispositions are implemented only after appropriate authorization.
• Support root-cause analysis, corrective and preventive actions, risk-based problem solving, and verification of corrective-action effectiveness.
• Ensure inspection, measuring, and test equipment is suitable, within calibration, protected from damage, and removed from service when requirements are not met.
• Review inspection/test records and final quality documentation packages for completeness, accuracy, and objective evidence prior to release or customer turnover.
• Support internal, customer, supplier, and third-party audits; coordinate responses and timely closure of assigned findings and actions.
• Monitor quality performance indicators, NCR trends, rework, audit findings, customer concerns, and other metrics; escalate adverse trends and recommend improvements.
• Coach and develop Quality personnel; identify training needs, support qualification activities, and maintain accountability for compliance with QMS and safety requirements.
• Coordinate with Operations, Engineering, Supply Chain, Project Management, and customers to resolve quality issues while maintaining required independence of quality decisions.
• Support supplier-quality activities, source inspections, customer witness/hold points, and off-site quality activities as required.
• Promote a quality culture that encourages early identification of issues, factual decision-making, continuous improvement, and stop-work/escalation when product or service conformity is at risk.
• Perform other supervisory and quality-related duties as assigned consistent with the needs of the business.

Working Relationships

The Quality Supervisor reports to the Quality Manager and directly supervises assigned Quality personnel.  Work closely with Operations, Engineering, Supply Chain, Project Management, Shipping/Receiving, and other Engineered Performance personnel to coordinate priorities and resolve quality issues.  Regular interaction may occur with customers, suppliers, third-party inspectors, auditors, and service providers.  Maintain appropriate independence and objectivity when making quality acceptance or escalation decisions.

Compensation 

The initial salary range is $98,300 to $113,050 based on experience and qualifications.

Job Qualifications:

• Education: High School diploma or equivalent.

• Preferred Education: Bachelor’s degree from an accredited college or university recognized by the United States Department of Education or equivalent.

• Years of Experience: Five years of progressive quality, inspection, manufacturing, repair/refurbishment, power-generation, or industrial experience.

• Preferred Experience:
  • Experience with ISO 9001-based quality systems, internal audits, NCR/CAPA processes, root-cause analysis, calibration, dimensional inspection, configuration/traceability controls, welding/NDE documentation, supplier quality, and rotating-equipment or power-generation refurbishment.
  • Two years of experience in a lead or supervisory role.

• Licenses/Certification: Internal or Lead Auditor, ASQ, NDE, dimensional inspection, welding inspection, or other relevant quality/technical certifications (preferred)

• Software/Equipment Knowledge:
  • Microsoft 365 applications, including Excel, Word, Outlook, Teams, and SharePoint.
  • Familiarity with ERP/QMS systems, electronic document control, inspection tools, measurement equipment and quality dashboards (preferred)

• Other Considerations:
  • Demonstrated leadership, coaching, communication, organization, conflict-resolution, and problem-solving skills.
  • Able to interpret technical requirements, prioritize work, make objective quality decisions, and escalate issues when conformity or customer requirements are at risk.

Physical Requirements and Working Conditions

Normal working hours are generally 8:00 a.m. to 5:00 p.m. Monday through Friday. Extended or adjusted hours may be required based on project and operational needs. Ground and air travel is required; ability to travel up to 10% is required. Work is performed in office and industrial/shop environments and may include customer, supplier, or service-provider locations. Industrial areas may require personal protective equipment and may involve high noise levels, moving equipment, elevated work areas, ladders, stairs, grating, uneven terrain, and other typical industrial hazards. The employee must be able to see, hear, read, communicate, and respond to warning signs, lights, alarms, and instructions. Reasonable accommodations may be made for qualified individuals in accordance with applicable law.

Fit for Duty

All employees will participate in the Fitness for Duty Program. This program includes a post-offer physical examination and drug screening and post-employment random drug screening. There are extensive smoking restrictions in and around the facility.

NAES Safe

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times.  Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property.  Furthermore, employees must follow all NAES safety rules and procedures.  Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

Qualifications Skills Preferred Verbal and Written Communications Intermediate Organizational Skills Intermediate ERP - Enterprise Resource Planning Intermediate SAP – Systems, Applications & Products (ERP) Intermediate Power Generation Intermediate Manufacturing Intermediate Management Intermediate Rotating Machinery/Equipment Intermediate Heavy Industrial Equipment Intermediate Fabrication Intermediate Precision Machining Intermediate Generator Repair Intermediate Gas Turbine O&M Intermediate Gas turbine Refurbishment Intermediate Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Functional Expert: Considered a thought leader on a subject Innovative: Consistently introduces new ideas and demonstrates original thinking Leader: Inspires teammates to follow them Team Player: Works well as a member of a group Education Preferred Bachelors or better. Experience Preferred Able to interpret technical requirements, prioritize work, make objective quality decisions, and escalate issues when conformity or customer requirements are at risk. Microsoft 365 applications, including Excel, Word, Outlook, Teams, and SharePoint. Familiarity with ERP/QMS systems, electronic document control, inspection tools, measurement equipment and quality dashboards (preferred) Two years of experience in a lead or supervisory role. Experience with ISO 9001-based quality systems, internal audits, NCR/CAPA processes, root-cause analysis, calibration, dimensional inspection, configuration/traceability controls, welding/NDE documentation, supplier quality, and rotating-equipment or power-generation refurbishment. Five years of progressive quality, inspection, manufacturing, repair/refurbishment, power-generation, or industrial experience. Equal Opportunity Employer
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