Lead strategic planning for General Industrial regarding compiling, analyzing and execution to voice of the customer as it relates to our Liquid business
Strategic planning for future expansion required organizationally and structurally, prioritization of Customer facing related quality tasks such as Claims, Complaints, Customer Certifications and Customer High Impact Teams
Lead strategic planning for new test method development in General Industrial by identifying existing risk through claims and customer complaints while managing Market expectations
Lead data analysis within General Industrial for liquid complaints, scale up products, innovation projects and overall CTQ KPIs
Supports projects, investigations, etc by completing complex data analysis and helping set up data collection in order to complete Principal Component Analysis (PCA), Modeling, Mixture DOE, Nested DOE, and high fraction DOE.
Utilize ARC 301 tools to help the team solve problems such as Kepner Tregoe tools (situational assessment, etc.)
Owns the validity of the data analysis, searched for other opportunities to improve the data or the problem. Extreme ownership of solving the problem with data.
Drive compliance and assist in updating Quality standards focused on Technical or Business processes
Lead and or participate in complex quality investigations to determine root cause that are customer and/or technical facing. Will step up and lead investigations that are borderline of ownership when needed.
Lead advanced testing facility in organizational needs, capital development, and overall strategic vision.
Primary data analyzer for complex complaints that elevate past Define and Stabilize, meet the threshold criteria of ARC, or are being requested by a leadership position.
Key customer and internal contact for Quality Customer Centric programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
Be the key contributor on providing Quality data to the customer along with clearly articulating RCCA and analysis that lead to conclusions on complex problems.
Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion internally and externally.
Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
Work closely with the Operations Manager to support necessary quality practices and procedures directly affecting the customers.
Actively participate in Customer and Technical facing Regional and Divisional quality and continuous improvement efforts.
Be key owner of Quality data integrity and develop the ability to pull meaningful actionable items out of the data.
Participate or be a key contributor in global projects.
Lead key divisional projects to improve quality across 2 or more sites.
Utilizes customer data and helps them analyze and solve complex customer line problems as requested.
Provide training on customer complaint tracking systems and quality programs as needed.
Be key owner of Quality data integrity and develop the ability to pull meaningful actionable items out of the data.
Ability to manage multiple tasks and projects and prioritize appropriately.
REQUIRED:
Must have a Bachelor's degree
Must have at least 8 - 11 years of experience in coatings products development, Operations, Quality, Technical, or Sales
Flexible work schedule to adapt prioritization changes and needs
Strong written and verbal communication skills
Demonstrated ability to lead a cross functional team to a successful outcome
Presentations skills
Results oriented
Program knowledge of Microsoft Excel, Word, and Access, Minitab
Demonstrated success in leading Root Cause investigations and analysis tools
Previous direct customer interaction
Knowledge of more complex problem solving and error proofing skills
Demonstrated problem solving, project, and program management skills for the complex issues.
PREFERRED:
Majors in Chemistry, Engineering or a related field are preferred
Program knowledge of Business Objects
System knowledge of Watson, MES, Product Vision, Discovery, and MES
Previous international engagements for work
PHYSICAL REQUIREMENTS:
Must be able to sit, stand, hear, and see on a constant basis.
Must be able to walk, write, and type on a frequent basis.
Must be able to lift and carry up to _50_ pounds.
Must be able to climb and descend stairs.
Must be able to bend, carry, reach, push, and pull on an occasional basis.
Must be able to communicate verbally and in writing.
May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
May work in areas where noise level is such that hearing protection is required.
May work in areas where toxic, flammable, and hazardous materials are present.
May be exposed to varying amounts of dust and dirt.
Work surfaces may include concrete.
Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
Employee must be able to operate a computer and communicate via telephone.
Some travel to other locations, meetings and/or seminars is required.
TECHNICAL/SKILL REQUIREMENTS:
Program Leadership - Primarily facilitating program leadership. Examples of programs: Opportunity Rex, Business CIPs, Pipeline, Continuous Improvement Lead, Masschange Lead.
Autonomy - Relies on peers for day-to-day tasks and direction on investigations.
Business Knowledge – A basic understanding of SW’s business units, products, Operations, and processes.
System Knowledge - Working knowledge of the basic functions and benefits of the SW systems (PV, QAD, Batch tracking, Horizon etc)
Data Acquisition - Completed formal training and is able to acquire raw data and make recommendations.
Continuous Improvement Knowledge - Working knowledge of stats, ARC, and Lean.
Change Leadership - Working knowledge of change leadership skills.
Versatility - Trained, aware of the different social styles, needs little guidance on how to adjust to other styles.
TRAVEL REQUIREMENTS: 30%
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H-1B visa.
This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Skills Required
- Bachelor's degree
- 8–11 years of experience in coatings product development, operations, quality, technical, or sales
- Flexible work schedule to adapt to changing priorities and business needs
- Strong written and verbal communication skills
- Demonstrated ability to lead cross-functional teams to successful outcomes
- Strong presentation skills
- Results-oriented approach
- Knowledge of Microsoft Excel, Word, Access, and Minitab
- Demonstrated success leading root-cause investigations and using analysis tools
- Previous direct customer interaction
- Knowledge of complex problem-solving and error-proofing methods
- Demonstrated problem-solving, project-management, and program-management skills for complex issues
- Ability to manage multiple tasks and projects and prioritize appropriately
- Ability to sit, stand, hear, and see on a constant basis
- Ability to walk, write, and type frequently
- Ability to lift and carry up to 50 pounds
- Ability to climb and descend stairs
- Ability to bend, carry, reach, push, and pull occasionally
- Ability to work indoors and outdoors, including exposure to heat, cold, noise, dust, dirt, hazardous materials, and paint odors
- Ability to wear a respirator as required
- Chemistry, engineering, or related major
- Knowledge of Business Objects
- Knowledge of Watson, MES, Product Vision, Discovery, and MES systems
- Previous international work engagements
Sherwin-Williams Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sherwin-Williams and has not been reviewed or approved by Sherwin-Williams.
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Healthcare Strength — Health coverage breadth is described as comprehensive across medical, dental, vision and related protections, with options like HSA/FSA, life, and disability included. Plan specifics are centralized in a dedicated benefits portal for clarity by role and location.
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Leave & Time Off Breadth — Time away is positioned as a meaningful component of total rewards, including PTO, vacation, holidays and leave programs (such as parental leave). Schedules and accruals are outlined in plan summaries and can be strong for many full-time roles.
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Wellbeing & Lifestyle Benefits — Education assistance via a Guild partnership and tuition reimbursement provide tangible upskilling pathways within the benefits package. Additional perks such as product discounts, wellness resources, and adoption assistance add lifestyle value.
Sherwin-Williams Insights
What We Do
Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways.
