At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality Manager__
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.
The work model for the role is: {onsite}
This role is contributing to the {CPP ID Quality} in {Xiamen China}. Main stakeholders are {ELDS}.
You will be mainly accountable for:
- Handle CCRP timely and effectively to minimize customer dissatisfaction, enhance customer satisfaction and loyalty by cross-company, cross-functional or cross-organizational coordinating.
- Fulfill CCRP KPI target, AOT/ROT/COT/AVG. open days.
- Analyze customer complaints and other customer feedbacks, identify opportunities for product, service and process improvement.
- Participate in customer feedback collection, resolution and improvement of major quality issue.
- Lead major improvement project, especially for repeat case.
- Others related quality activities according to the CCPR plan.
- Others items as assigned by QMD manager or CCRP manager.
Our team dynamics
You will join a {dynamic, talented, high performing} team, where you will be able to thrive.
Qualifications for the role
- Bachelor degree with major electrics or mechanics
- At least 3 years’ working experience in quality or product areas
- With good knowledge and skills in quality, production, product or project management
- Experience in coordination and handling quality problem independently
- Power system, electrics and mechanics
- Common knowledge on power switchgear and apparatus
- Common quality management statistical tools and methods
- Good communication and coordination skills both internally and externally
- Skillful in problem solving by using statistical techniques
- Prefer to familiar with power system and switchgear structure
- Good English skill in speaking, reading and writing
- Good collaboration with other functions and team work
- High responsibility and ownership
- Strong ability to solve conflicts
More about us
ABB is a technology-based provider of power and automation products, systems, solutions and services. Building on our core strengths of technology leadership, pioneering spirit and a sustainable approach to business, ABB helps our customers to become more profitable while lowering environment impact.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor degree in electrics or mechanics
- At least 3 years working experience in quality or product areas
- Knowledge and skills in quality, production, product or project management
- Experience coordinating and handling quality problems independently
- Understanding of power systems, electrics and mechanics
- Common knowledge on power switchgear and apparatus
- Familiarity with quality management statistical tools and methods
- Good communication and coordination skills internally and externally
- Problem solving using statistical techniques
- Familiarity with power system and switchgear structure
- Good English speaking, reading and writing skills
- Ability to collaborate with other functions and work in teams
- High responsibility and ownership
- Strong conflict resolution ability
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
