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The Expert Quality Program Advisor is a senior individual contributor and enterprise subject matter expert responsible for leading the implementation, adoption, and ongoing application of the Business Quality Management System (BQMS) across assigned business functions.
Serving as a strategic advisor and primary quality partner, this role collaborates with functional leaders, subject matter experts, and cross-functional teams to translate enterprise quality standards, governance requirements, and maturity expectations into practical, scalable business practices. The Advisor leads complex quality assessments, advanced analyses, root-cause investigations, and enterprise initiatives to identify systemic risks, strengthen operational performance, and drive continuous improvement.
Through consultation, coaching, change leadership, and performance monitoring, this role influences outcomes without direct authority, builds organizational quality capability, and promotes consistent adoption and accountability. The Expert Quality Program Advisor helps embed prevention, continuous improvement, and measurable quality outcomes into business operations and strategic initiatives aligned with Delta Dental’s strategy.
Work Location: This is a hybrid position and will report to a local office as needed in one of the following locations: Camp Hill, PA; Alpharetta, GA; Cerritos, CA; San Francisco, CA; Oakland, CA; or Rancho Cordova, CA. Light travel to other office locations may be required based on business needs. Current internal team members who are designated as remote will also be considered for the position and are exempt from the hybrid work location requirement.
Responsibilities- Lead the implementation, adoption, and sustained application of Business Quality Management System (BQMS) standards across assigned business functions. Integrate quality requirements into operational processes, projects, strategic initiatives, and scalable business solutions to promote consistency and standardization.
- Serve as the primary quality liaison for assigned business areas, building trusted relationships with functional leaders, business partners, subject matter experts, and operational teams. Align quality initiatives with business priorities and influence commitment and action without direct authority.
- Partner with business leaders to integrate quality principles and measurable outcomes into strategic planning, transformation efforts, and initiatives supporting Delta Dental’s strategy. Connect quality maturity with long-term business, customer, provider, and member outcomes.
- Lead end-to-end quality assessments and testing, including the development of hypotheses, test plans, documentation, procedures, statistical and compliance criteria, and quality standards. Analyze complex operational data, trends, and process controls to identify risks, nonconformance, and improvement opportunities.
- Independently conduct complex research, root-cause investigations, and multifactor analyses of operational errors and process issues. Translate findings into actionable recommendations, reporting, and consultation with leaders to reduce risk, improve effectiveness, and optimize performance.
- Lead enterprise-wide quality projects and coordinate cross-functional teams and stakeholder groups to resolve complex issues, remove adoption barriers, and ensure quality standards and improvement initiatives are implemented consistently and sustainably.
- Facilitate organizational readiness and change-management activities that strengthen awareness, engagement, accountability, continuous improvement, and shared ownership of enterprise quality expectations.
- Provide consultation, coaching, and education on Quality Management System (QMS) standards, BQMS requirements, Lean Six Sigma principles, and quality methodologies. Develop and maintain adoption toolkits, implementation guides, training materials, and leading practices that build sustainable quality management capabilities among leaders, subject matter experts, and quality practitioners.
- Measure and monitor BQMS adoption, implementation progress, stakeholder engagement, and quality maturity across assigned business areas. Identify gaps requiring additional support and regularly present actionable insights, trends, and recommendations to Directors, Vice Presidents, and other key stakeholders.
- Provide quality expertise and support for internal and external audits and investigations to help ensure compliance with Delta Dental standards and applicable regulatory and external agency requirements.
Minimum Qualifications
- Bachelor’s degree.
- 7+ years of relevant professional experience.
- Healthcare or health insurance industry experience highly preferred.
Experience
- 7+ years of experience in one or more of the following areas: project management, process engineering, business analysis, process analysis, statistical analysis, service delivery, and/or quality management.
- Experience leading large, complex initiatives involving multiple business areas and stakeholders within a matrixed organization.
- Experience working within, or demonstrated knowledge of, Delta Dental business operations highly preferred.
- Experience applying Lean Six Sigma principles, Agile methodologies, or similar process and quality improvement practices; related certification preferred.
Knowledge, Skills & Abilities
- Strong organizational and planning skills with the ability to manage multiple concurrent priorities, projects, and deadlines.
- Excellent analytical, problem-solving, and critical-thinking skills, including knowledge of statistical analysis techniques and the ability to translate complex findings into actionable business recommendations.
- Advanced knowledge of project management, quality management, and process/business improvement methodologies, best practices, and strategies.
- Ability to exercise independent judgment when interpreting policies, standards, and operating practices while navigating complex business needs and multiple stakeholders.
- Strong presentation, verbal, and written communication skills, including the ability to clearly communicate complex concepts, recommendations, and findings to senior leadership.
- Excellent relationship management and interpersonal skills, with demonstrated ability to establish trusted partnerships and influence individuals at all levels of the organization without direct authority.
- Demonstrated ability to lead and deliver large, complex, cross-functional initiatives in a matrixed environment.
- Advanced proficiency with Microsoft Excel, including charting and graphical analysis, as well as Microsoft Word and PowerPoint. Experience with SigmaXL or similar statistical analysis tools preferred.
- Experience with Microsoft 365 applications, including Microsoft Copilot, preferred.
- Experience using artificial intelligence tools, such as Microsoft Copilot, Claude, or similar platforms, to support analysis, productivity, or business processes preferred.
- Ability to maintain confidentiality, exercise discretion, and appropriately manage sensitive business information.
- Lean Six Sigma certification and/or experience applying Lean Six Sigma and Agile principles preferred.
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 22. $93,400 - $202,400
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Skills Required
- Bachelor's degree
- 7+ years of relevant professional experience
- 7+ years of experience in project management, process engineering, business analysis, process analysis, statistical analysis, service delivery, and/or quality management
- Experience leading large, complex initiatives involving multiple business areas and stakeholders in a matrixed organization
- Strong organizational and planning skills managing multiple priorities, projects, and deadlines
- Analytical, problem-solving, and critical-thinking skills, including statistical analysis techniques
- Advanced knowledge of project management, quality management, and process improvement methodologies
- Independent judgment in interpreting policies, standards, and operating practices
- Strong presentation, verbal, and written communication skills
- Relationship management skills and ability to influence without direct authority
- Ability to lead large, complex, cross-functional initiatives in a matrixed environment
- Advanced proficiency with Microsoft Excel, including charting and graphical analysis, Microsoft Word, and PowerPoint
- Ability to maintain confidentiality and manage sensitive business information
- Healthcare or health insurance industry experience
- Knowledge of Delta Dental business operations
- Experience applying Lean Six Sigma principles, Agile methodologies, or similar practices
- Lean Six Sigma certification
- Experience with SigmaXL or similar statistical analysis tools
- Experience with Microsoft 365 applications, including Microsoft Copilot
- Experience using artificial intelligence tools such as Microsoft Copilot or Claude
Delta Dental Insurance Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delta Dental Insurance Company and has not been reviewed or approved by Delta Dental Insurance Company.
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Retirement Support — Retirement support is positioned as a standout element, including a sizable automatic 401(k) contribution plus additional matching. This boosts overall total-rewards value even when base pay is viewed as only mid-market in some areas.
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Affordable Benefits — Core coverage is framed as unusually low-cost to employees, including fully employer-paid dental and vision and low employee contribution medical options. This creates meaningful take-home value beyond cash compensation.
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Leave & Time Off Breadth — Time-off offerings are described as generous, including broad PTO/holidays and additional paid leave features such as parental leave. These policies increase perceived rewards and help balance workload demands.
Delta Dental Insurance Company Insights
What We Do
At Delta Dental, we’re behind millions of smiles and counting. For over 68 years, we’ve served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building programs that offer opportunities for advancement, create meaningful connections, and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania, and Delta Dental Insurance Company are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country. Together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering over 31 million enrollees. Headquartered in San Francisco, we are members of the Delta Dental Plans Association, a network of companies that provides dental coverage to 80 million people. Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
