Quality Operations Specialist

We appreciate your interest in employment with The Honest Company! The Honest Company is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally-recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the Human Resources Department at 1.888.862.8818 or 1.310.857.3020.

About Us

The Honest Company (NASDAQ: HNST) is a personal care company dedicated to creating clean- and sustainably-designed products spanning categories across diapers, wipes, baby personal care, beauty, apparel, household care and wellness. Launched in 2012, the Honest Company is on a mission to challenge ingredients, ideals, and industries through the power of the Honest brand, the Honest team, and the Honest Standard. Honest products are available via Honest.com, leading online retailers and approximately 50,000 retail locations across the United States and Canada. For more information about the Honest Standard and the Company, please visit www.honest.com.

Our Mission

We're on a mission to empower people to live happy, healthy lives. We're a wellness brand with values rooted in consciousness, community, transparency, and design. Every day and in every way, we hold ourselves to an Honest standard. We believe that it is our responsibility to do our part to help create a healthy and sustainable future for all.

The Role

The Honest Company has kicked off a search for a Quality Operations Specialist. In this role, you’ll assist in maintaining high-quality, effective processes and systems and ensuring adherence to Good Manufacturing Practices (GMPs) at The Honest Company’s Distribution Centers.

What you’ll do: 

• Ensure compliance to quality systems and cGMP programs.
• Track and report on First Article inspections.
• Oversee the review and release of Component and Finished Good inventory based on acceptance criteria and analytical data.
• Hands on incoming inspection training. Review or audit of inspection records and COA’s for accuracy to specifications and standards.
• Ensure the 3PL’s properly coordinate product inspection, prioritize when needed and complete inspections in the required timeframe. 
• Validate 3PL’s nonconforming AQL reports, Issuance of NC’s (nonconformances) within 24 hours of their identification. Provide samples to corporate office and suppliers for their investigation. Assist with the investigation and resolution of quality related issues. Support CAPA’s and SCAR’s.
• Responsible for the oversight of the RTV of nonconforming products.
• When nonconforming quality related in-house rework is approved, plan, delegate, and confirm the rework once completed. Calculate chargebacks and approve credit memos.
• Maintain applicable parts of the Supplier Quality Scorecard and other related metrics.
• Pull reports as needed.
• Coordinate 3rd party required product testing and sample submissions when applicable. 
• Assist in the development of policies and procedures, and other quality related documents.
• Approval of specifications.
• Support USDA or similar audits and provide supporting documentation when required.
• Follow safety procedures.
• Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

You’ll love this job if you’re: 

• Dedicated and fast-moving. 
• You’re known to operate with passion, urgency, focus, and discipline. 
• Your communication skills are finessed and unrivaled. 
• Your problem-solving skills are unparalleled. 
• Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!  

 What you’ll need: 

• Must have a high school degree or equivalent.
• More than 3 years of quality control or assurance experience in a cGMP environment.
• Effective oral and written communication skills and ability to appropriately communicate information to cross-functional stakeholders and suppliers.
• Knowledge and ability to execute statistical sampling, AQL/ANSI interpretation, and read/interpret specifications.
• Proficiency in Microsoft Office Suite (Pivot charts, VLOOKUP etc.), Electronic QMS, and WMS experience.

Compensation

The pay range for this role is $25.67/hr to $35.32/hr. Actual compensation is based on many factors including but not limited to depth of experience, skill level, ability, knowledge, education, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. 

The total rewards package for this position may also include base, annual incentive plan, benefits, retirement plan, equity, and Employee Stock Purchase Plan.

Benefits & Perks

We offer a competitive benefits package including comprehensive health and wellness coverage, 401k with company match, wellness incentives including a monthly fitness reimbursement and onsite fitness classes, options for education reimbursement, and a discount on all products. We value work-life balance and offer a generous and flexible vacation policy. Thinking about adding little ones to your family? Honest offers generous maternity and paternity leave. We love the furry kids too and offer pet insurance so your companions are well taken care of.

California Privacy Rights Notice for Californian Job Applicants and Prospective Talent

Effective Date: January 1, 2020

Under the California Consumer Privacy Act of 2018 (“CCPA”), The Honest Company, Inc. (“Honest” or “us” or “we”) is required to inform California residents who are our job applicants or prospective talent (together “job applicants” or “you”) about the categories of personal information we may collect about you and the purposes for which we use this information.  Click here if you are a California resident to read disclosures required by the CCPA. Note this notice applies only to personal information that is subject to the CCPA. 

Categories of Personal Information We Collect. We may collect the following categories of personal information about our job applicants, who are California residents:

• Name
• Signature
• Social Security Number
• Email and mailing address
• Telephone number
• Education
• Employment history

How We Use Job Applicants' Personal Data.  We use and disclose the personal information we collect for our business purposes.  These business purposes include, without limitation:

• Processing evaluating your application to determine your qualifications for the role to which you’ve applied, and communicating with you about your application, including to check references or your background, and communicate with you about other jobs that may interest you.
• Other business purposes as identified in the CCPA, which include:
• Auditing related to our interactions with you; 
• Legal compliance
• Detecting and protecting against security incidents, fraud, and illegal activity;
• Debugging;
• Performing services for us, such as analytics;
• Internal research for technological improvement; and
• Internal operations.

Other Interactions with The Honest Company.  More information about our privacy practices can be found in our Privacy Policy, which is incorporated herein by reference.

Contact Us.  For questions or concerns about our Privacy Policy, please contact us at [email protected].