Quality Manager

Aircraft Technology, Inc., (ATI), a subsidiary of HEICO Corporation, is an FAA/EASA Part 145 Repair Station. ATI supports a wide range of rotary and fixed wing components found on both commercial and military platforms around the world.

ROLE: The Quality Manager (QM) will be able to perform comfortably in a fast-paced, deadline-oriented FAA 145 environment. Candidates must demonstrate the ability to successfully execute multiple complex tasks simultaneously; as well as the ability to work effectively both as a team member and independently. The candidate must be capable of quickly learning and using technology concepts and methods to support maintenance operations, with the flexibility to support multiple changing project needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the managing of the company's Quality Assurance/Control functions this includes the daily managing of the incoming, in-process, NDT, and final inspection activities.
• Works with Engineering and Production with new repair capability.
• Provides periodic detailed quality reports to the General Manager as requested for use in monitoring progress, annual budgets, staffing, and efficiency.
• Must have a high sense of urgency and the ability to meet schedule requirements.
• Responsible for technical data and ensuring currency.
• Represents the company during customer visits, audits, and meetings.
• Ensures all Quality Control metrics are met.
• Implements systems to minimize downtime by reducing production rework and recalls.
• Must be able to read and understand Service Bulletins, service letters, and Airworthiness Directives approved by the FAA or industry-accepted standard practices.
• Ensures quality processes are followed based on FAA regulations and manual procedures.
• Interprets quality assurance philosophy to key personnel in the organization.
• Establishes inspection procedures for receipt of materials, in-process, and final acceptance activities.
• Responsible for all the reports of Quality inspections, results, corrective actions, and recommended preventive actions.
• Reviews Quality efficiency and approves time.
• Organized and able to prioritize work activities to meet production schedules.
• Recommends tools and equipment to operate the business.
• Responsible for compliance applicable to regulatory requirements.
• Writes, updates, and maintains SOPs (Standard Operating Procedures) for the Quality Assurance Program.
• Manages the outside vendor program.
• Manages inspectors to accomplish inspection activities.
• Ensures that the processes implemented for the Quality Control systems are being maintained.
• Define test standards and specify test equipment and procedures.
• Participate in design review meetings to contribute quality assurance requirements and considerations.
• Supervise and train all members of the quality control department to ensure their expertise and productivity
• Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation.
• Works with Customer Service to coordinate inspection and acceptance activities.
• Review Quality requirements with customer representatives to ensure compliance.
• Maintains a working knowledge of government and industry quality standards.
• Review contractually required documentation for accuracy and completeness.
• Performs special assignments related to product support requiring the gathering and analysis of data.
• Establish and maintain calibration procedures for instrumentation to assure traceability of instrumentation.
• Responsible for warranties and customer complaints.
• Audits technical and managerial processes to ensure compliance.
• Manages the scrap program.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers, and direct reports.
• Manages, develops, and motivates employees.
• Provides education and coaching on the Quality System.
• Responsible make airworthiness determinations on behalf of the company.
• Managers the daily activities of the QC Supervisor.
• Manages the safety program.
• Perform other duties, as required.

EDUCATION:

• Bachelor’s Degree in Engineering, Science, or Technology from an accredited college or university, and/or equivalent combination of education and/or experience in a related field required.

EXPERIENCE:

• Quality Control function in FAA Part 145 Repair Station experience: minimum 5 years.
• 8 years working in Quality and 5 plus years in a leadership position.
• 5 years of experience is AS9110.
• Engine component experience is required.
• Experience working in Aerospace manufacturing required.
• Strong dimensional inspection skills required.
• Ability to work well in a fast-paced environment with frequently changing dynamics.

CERTIFICATES, LICENSES, REGISTRATIONS:

• A&P License

KNOWLEDGE, SKILLS, OR ABILITIES:

• Language: Good communication skills, ability to explain ideas to all levels of experience; ability to speak effectively in front of small to medium-sized groups. Fluency in other languages, such as German, Spanish, French, or Japanese is a plus but required.
• Computer Skills: MS Office Suite: Excel, Outlook, Word, etc.
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Reasoning Abilities: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Organizational Skills: Ability to prioritize; flexibility in handling multiple tasks, strict attention to detail; ability to set clear goals, manage issues, and escalate when necessary to achieve results, under tight deadlines.
• Teamwork: Ability to independently and within a team environment.
• Customer Service: Highly responsive, attentive to detail, and comfortable in a “hands-on” environment.
• Technical Skills: Knowledge of FAA regulations, orders, policies, procedures, and Quality Standards, including but not limited to ISO, AS, and aerospace industry specifications, knowledge of drawing interpretation, and strong knowledge of inspection methods and techniques.

PHYSICAL DEMANDS: 

• While performing the duties of this job, the associate is regularly required to sit; use hands or fingers, handle, or feel; talk or hear; and occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. The associate may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Most work is accomplished in a professional office environment. Occasional work in a production manufacturing shop environment is required and may include intermittent travel to other HEICO facilities, customers, and suppliers.

TRAVEL:

• Approximately 10% travel may be required