Quality Manager

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Job Description:

SUMMARY
Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed
ESSENTIAL FUNCTIONS
Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system Reports the effectiveness of the Quality Management System at regular management meetings Supports regulatory compliance and certification requirements Assists in implementing and maintaining Customer Satisfaction Management Process Performs all functions related to Quality Assurance for a start-up or expansion Engage the operations team and the customer to ensure achievement of business objectives Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma Provide training on Quality Assurance topics to identified employees Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
ADDITIONAL RESPONSIBILITIES
May lead Continuous Improvement projects as necessary Exerts some influence on the overall objectives and long range goals of the organization Managing Diversity & Inclusion Performs other duties as assigned.
EDUCATION
Bachelor's degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.
EXPERIENCE
Seven (7) years or more experience Operational Management Five (5) years or more experience Quality Management/Process Improvement
SKILLS
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Comfort around higher management Ability to build strong customer relationships. Effective leadership skills. Decision quality, managerial courage Friendly and service-oriented. Approachability Seeks to acquire knowledge in area of specialty. Highly thorough and dependable. Perseverance, integrity and trust Demonstrates problem solving skills. Develops and delivers effective presentations. Business acumen Builds and manages effective teams. Ability to direct others Ability to be comfortable and effective with issues that lack clarity, structure or certainty. Strong verbal and written communication skills. Ability to work independently and as a member of a team. Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices
KNOWLEDGE
MS Office; advanced level. MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred. Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.
LICENSESCertified Six Sigma Green Belt (1 Year, preferred). Other ASQ's Certified Quality Auditor (1 Year, preferred).
TRAVEL
1-10%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

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