Quality Manager

At JetCool, a Flex company, we’re at the forefront of liquid cooling innovation, delivering advanced solutions that empower our partners in AI and high-performance computing. United by a shared purpose, our teams are pushing the limits of what’s possible and tackling complex challenges.

A career at JetCool offers the opportunity to make a real impact by helping build smarter, more sustainable data centers. Together, we’re not just advancing technology — we’re redefining cooling standards to create a more sustainable tomorrow.

JETCOOL Technologies is seeking an experienced Quality Manager in Littleton, MA to provide the analytics and guidance to effectively manage product and process quality for all JetCool products. Strong preference will be given to those who have designed and implemented total QMS systems in a start-up environment.

JETCOOL Technologies is a fast-moving technology company spun out of MIT and now a member of the Flex family. Our technology provides game-changing cooling solutions for aerospace, electric vehicles, and data centers. Join us to be part of one of today’s fastest growing industries, while having a positive impact on society sustainability through innovative technologies.

What a Typical Day Looks Like:

• Develops, implements, and coordinates product assurance programs to prevent and eliminate defects in existing products and future new products

• Leads the creation and implementation of a comprehensive QMS system that identifies quality metrics and trends across the entire supply chain via customer field data leading to proactive management decision making

• Work with external suppliers, domestically and internationally to validate in-factory quality management tools, controls and reporting mechanisms. Integrate supplier quality data into JetCool quality control methods assuring timely and collaborative management of on-going product quality.

• Perform regularly scheduled on-site quality audits at key suppliers, assuring compliance with JetCool quality standards.

• Participates in, and work with Design Engineering during NPI development programs ensuring Design for Quality considerations are embedded in and validated the NPI release process

• Evaluates and leads the discovery of field return quality issues, drives root cause investigations, and recommends corrective actions

• Establish statistical process control measurement methods to gather product and process quality performance

• Acts as the point of contact for all internal and external quality issues across the supply chain (suppliers, raw stock, WIP, finished goods, warehouses, field deployments)

The Experience We’re Looking to Add to Our Team:

• 4-year college degree, masters preferred

• Minimum of 7-10 years relevant industry experience

• Experience working with fluid-mechanical systems consisting of fluids and pumps is preferred.

• Demonstrated experience building QMS management systems in partnership with global suppliers.

• Experience working with PLM and ERP systems.

• Experience working with Customers as a prime point of contact for fielded quality issues.

• Experience working with, integrating and converting product and process quality data into actionable information.

• Experience working with regulatory bodies (e.g. Nemko, UL, TUV, CSA) hosting factory audits and ensuring in factory controls are in place and up to date.

• Ability to travel to domestic and international suppliers, 10%-20%

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Is Sponsorship Available?

JetCool is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at JetCool, you must complete the application process first).