Quality Manager

Quality Manager-Onsite

Jackson, TN

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Quality Manager, you’ll be part of our growing team working as an on-site employee. You’ll get to lead all quality assurance and quality control activities within the facility. This role ensures that products, processes, and services consistently meet company standards, ISO 9001 requirements, and customer expectations. The Quality Manager will partner with operations, corporate management, and cross-functional teams to promote a culture of quality, continuous improvement, and compliance throughout the distribution center. This role requires both a strategic leader and a hands-on problem solver who can drive sustainable improvements across all DC functions.

You’ll also get to:  

• Provide leadership, planning, and oversight of the Quality Assurance department and its team members.
• Develop, implement, and maintain quality management systems (QMS) across all DC operations, including inbound, order processing, and outbound.
• Establish, measure, and report on key quality business metrics to monitor performance and drive improvement.
• Ensure instruments and equipment used for quality control are calibrated and traceable to national standards.
• Analyze and report quality control data through statistical methods, charts, and performance reports.
• Conduct internal audits and support external audits to ensure compliance with ISO standards.
• Lead root cause investigations for non-conformance reports and customer complaints, implementing corrective and preventive actions.
• Represent the Quality function in process change reviews, technology implementations, and new system evaluations.
• Partner with operations leaders to establish effective quality objectives, identify risks, and implement best practices.
• Plan and deliver quality and reliability training programs across the organization.
• Oversee site ISO 9001 activities, including certification, documentation, and compliance.
• Maintain the Quality Assurance Manual and ensure ongoing alignment with company standards.
• Collaborate with suppliers and customers to resolve quality concerns and ensure continuous improvement.
• Lead process improvement initiatives using Lean, Six Sigma, DMAIC, and other methodologies.
• Manage the site’s quality budget, resources, and departmental goals.
• Perform other duties as assigned.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.

You also have: 

• Bachelor’s degree in Engineering, Mathematics, Quality Management, or related field.
• 5+ years of progressive Quality Assurance/ISO experience, preferably in distribution, fulfillment, or manufacturing environments.
• Strong knowledge of ISO 9001 and quality management systems.
• Proven leadership skills, including coaching, mentoring, and influencing at all organizational levels.
• Advanced analytical skills, with the ability to apply statistical methods and interpret complex data sets.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and statistical software.
• Excellent oral and written communication skills, with experience presenting to senior management.
• Demonstrated ability to build cross-functional relationships and foster collaboration.
• Strong leadership presence with ability to drive a cultural shift toward quality and continuous improvement.
• Excellent problem-solving and decision-making abilities.
• Detail-oriented, organized, and able to manage multiple priorities effectively.
• Skilled in developing, communicating, and executing a vision for quality within the DC.
• Comfortable working in both corporate and operational environments.
• - Prior experience with ISO certification and auditing processes preferred.
• Hands-on experience with Lean, Six Sigma, DMAIC, or Agile methodologies preferred.
• Familiarity with distribution center processes (receiving, warehousing, order processing, and shipping) preferred.
• Experience with quality management certifications (CQM, CQE, Six Sigma Green/Black Belt) preferred.
• Ability to manage multiple projects in a fast-paced, highly interactive team environment preferred.
• Experience in data mining, simulation tools, and advanced reporting systems preferred.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
#LI-Onsite

#LI-SB1

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at [email protected].  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)