Quality Manager

SSW Advanced Technologies, LLC is a growing multinational supplier to the global appliance OEMs. With more than 70 years of expertise and innovation, we design and sell components and systems to the residential appliance industry (refrigeration, cooking, laundry), commercial refrigeration, HVAC, retail display and home/office organizational markets. More information is available on our website https://www.sswtechnologies.com/

As a key member of the Quality Team, the Quality Manager will be responsible for leading the execution and deployment of the organization’s Strategic Quality Plan in collaboration with plant leadership. The role serves as the Management Representative for the Quality Management System. This position involves managing quality resources to ensure continuous flow of quality products aligned with internal standards, industry best practices, regulations, and customer requirements. The Quality Manager provides comprehensive quality leadership to customers, suppliers, and all internal stakeholders.

The Role:

Your responsibilities will include, but are not limited to:

• Managing the quality/customer interface to proactively ensure requirements are understood, met, and exceeded.
• Overseeing the problem resolution process for internal and customer-identified issues, including ensuring timely closure using standard reporting tools (e.g., 8D or customer-specific reports).
• Monitoring Customer Scorecard performance and engaging relevant departments in root cause analysis and corrective actions when requirements are not met.
• Managing the Plant Quality Department, which includes:
  • Daily operations
  • Budget management
  • Resource allocation
  • Employee assessment and development
  • Supplier management
• Leading the implementation, verification, and continuous improvement of applicable Quality Management Systems (QMS), providing leadership and support in new product launches, process development, including leading Plant APQP activities and Customer and Supplier PPAP.
• Overseeing or participating in internal quality audits and ensuring compliance with relevant industry standards such as ISO 9001.
• Monitoring production part approval (PPAP) documentation to ensure that customer specifications are satisfied in new or modified products and processes.
• Analyzing organizational quality metrics, conducting managerial reviews, and developing action plans to address gaps.
• Participating in product development and launch activities, including identifying customer expectations, manufacturing considerations, and ongoing production testing.
• Approving process-related quality documentation, including Control Plans, Standard Work Instructions, and deviations.
• Validating laboratory testing and verification activities for products and processes.
• Confirming daily production startup verification, including Poka-Yoke checks.
• Initiating and authorizing product containment activities, including:
• Publishing and securing approval of Standard Work Instructions with trained containment personnel
• Ensuring gaging and measurement tools are in place and verified via MSA
• Conducting Measurement Systems Analysis (MSA) verification for measuring devices used in production
• Empowered to stop processes or product deliveries if non-conformance, safety, or environmental risks are identified.
• Maintaining ongoing professional development and staying current with quality management best practices.

 Your Qualifications:

• Bachelor's degree in engineering or a technical discipline from an accredited institution.
• Minimum of seven (7) years of experience in a manufacturing quality role.
• At least five (5) years in a supervisory or leadership capacity within a manufacturing environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication, interpersonal, and listening skills.
• Six Sigma Green Belt, Black Belt, or Master Black Belt certification preferred.
• Experience with ISO & Auditor certifications.
• Lean Six Sigma certification is desired.
• Relevant certifications such as CMQ/OE or CQE are preferred.
• Strong knowledge and experience with quality tools and process control methods, including:
  • APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC.
• Expert problem solver skilled in 8D methodologies, including:
  • Is-Is Not, Fishbone Diagrams, Brainstorming, Affinity Diagrams, 5 Why analysis.

 Note: This position is not eligible for any work visa sponsorship.

Seniority Level

Mid-Senior level

Industry

Manufacturing

Employment Type

Full-time

Job Functions

Quality Assurance

Skills

• Root Cause
• Supervisory Skills
• Launches
• Quality System
• Management
• IATF 16949
• Laboratory Skills
• Management Systems
• Leadership
• Auditing

General Requirements:

• Availability to go to the office from Monday to Friday.
• Wiliness to travel when required
• Detailed and hands-on oriented.

Working Conditions:

• Office and manufacturing plant environment
• Frequently indoors
• Occasionally exposed to high/cold temperatures, loud noises, and fumes.

Equipment Use:

• Computer
• Telephone
• Office machinery 
• Personal Protective Equipment (PPE)
• Stopwatch. 

Commitment to Core Values:

• Honesty
• Integrity
• Caring for People
• Customer Focus
• Teamwork
• Communication
• Improvement