Quality Manager

Job Posting Title Quality Manager

Job Description

 Quality Manager

Shop Environment

Chicopee, MA – Exempt – Full Time

The Role 

We are seeking a Quality Manager to join our Quality Assurance/Control team.

The Quality Manager is responsible for monitoring, evaluating, and improving RMS’s Quality Management programs and processes. This position provides Quality leadership to the site processes to promote and continually improve the quality culture. The Quality Manager shall promote strong employee and customer relationships pertaining to quality compliance

Skills Required 

• Strong leadership presence with the ability to influence and hold colleagues accountable at all levels—from the shop floor to senior management.

• Skilled communicator—able to present quality data clearly, write concise technical reports, and represent RMS professionally with customers and auditors.
• Collaborative, solutions-focused mindset; comfortable working in a fast-paced, custom-work environment.

Primary Role Responsibilities

Quality Management System

• Own, maintain, and continuously improve the site Quality Management System in accordance with ISO 9001 and applicable customer/industry standards.
• Serve as the Management Representative for quality at the Chicopee facility; coordinate internal and external quality audits and management reviews.
• Develop, issue, and maintain controlled quality documentation: work instructions, inspection plans, standard operating procedures, and quality records.
• Establish and monitor key quality performance indicators (KPIs), report results to the site leadership on a regular cadence.
• Drive corrective and preventive action (CAPA) processes, ensuring root-cause analysis is thorough, and effective actions are implemented and verified.
• Manage the calibration program for all measuring and test equipment on site.

QC Team Leadership & Inspection Operations

• Lead the nonconformance (NC) disposition process: facilitate MRB reviews, issue NCRs, coordinate rework/repair, and track closure.

           Train and mentor QC personnel on inspection practices, quality standards, and RMS procedures; identify skills gaps and arrange targeted development

Production & Engineering Collaboration

Supplier & Customer Quality

• Support incoming inspection of purchased materials, raw stock, and subcontracted components; coordinate with purchasing to address supplier nonconformances.
• Participate in supplier evaluations and audits; maintain records of supplier performance and escalate repeat issues through the CAPA process.
• Serve as the primary quality point of contact for customer quality representatives, third-party inspectors, and regulatory/certification auditors during shop visits.

Additional Responsibilities 

Key Success Factors:

• Perceptible culture of Quality 
• Quality costs aligned with business goals.
• Continued ISO-9001 accreditation.
• Willingness to “roll-up sleeves” to get the job done vs. delegating up or down the organization.

General:

The above list of activities is not all-inclusive but rather a general representation of the RMS Quality Manager's requirements. The above list is subject to change based on the company's needs

Required Experience and Qualifications 

Required Education 

• Bachelor’s degree in Engineering, Manufacturing Technology, Materials Science, or a closely related technical discipline required
• Equivalent combination of technical education and directly applicable manufacturing quality experience will be considered.

Additional Requirements 

 Technical Knowledge

• Expert-level ability to read and interpret engineering drawings, including GD&T per ASME Y14.5.
• Working knowledge of ISO 9001 requirements; experience as a management system owner or internal/lead auditor.
• Familiarity with NDE methods (MT, PT, UT, RT) and special processes (heat treatment, coatings) as they apply to component acceptance.
• Proficiency in Microsoft Office; experience with ERP/MRP systems and QMS software.

Certifications (Preferred)

• ASQ Certified Quality Engineer (CQE), Certified Quality Manager/OE (CMQ/OE), or equivalent.

 ISO 9001 Lead Auditor certification

Work Environment

While performing the duties of this position, the employee may work/enter a shop environment with exposure to moving mechanical parts. While the work area may be described as generally clean, safe, and "not loud", there will be machining operations that generate moderate noise.

 WHAT WE OFFER

• Competitive Pay
• Paid Time Off
• Medical / Dental / Vision
• 401k 
• Employee Incentive Programs
• Employee Reimbursement Programs

Come Join Rotating Machinery Services Inc. and watch your Career go TURBO! Visit www.rotatingmachinery.com to learn more about who we are and what we do.

ABOUT RMS

Rotating Machinery Services (RMS Inc.) was established in 1998 with the vision to reinvent the concept of an aftermarket turbomachinery business. The goal was to provide turbomachinery operators with unparalleled service based on established relationships, solid engineering, and technical expertise—all backed by responsiveness in competitive prices and lead times. RMS’ commitment to quality penetrates every aspect of the organization and in the guiding force for all decision making. With an equal blend of cutting-edge technology, engineering experience, and the work of skilled crafts people, RMS continuously delivers the best possible results to customers. RMS is a nimble organization with a collaborative culture of individuals who come to work every day with a desire to improve upon their craft and further the rotating machinery industry.

RMS Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.