Quality Manager - Arakkonam

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Use words and formulations from EVP messaging throughout the ad to describe responsibilities, requirements or offerings.

Headline(Use headline from one of the 6 key messages)

Intro Text
[max. 500 characters]

The Quality Head - Arakkonam is a key leadership role, responsible for overseeing all Quality function activities at FLSmidth – Arakkonam Manufacturing Location. plays a key role in managing customer complaints, ensuring quality compliance, and driving continuous improvement initiatives. This position is responsible for tracking and analyzing non-conformance reports (NCRs), implementing corrective actions, and enhancing customer satisfaction. The role requires strong collaboration with internal teams. This role requires a strategic mindset combined with strong execution abilities to scale operations as per requirements.

Short department description
[max. 200 characters]

FLS is mainly working for Mining vertical. Going forward, some of the products may be moved from other countries to India and it may need to expand the technical and manufacturing capacities in existing plants.

Your responsibilities

[3-8 bullet points, max. 100 characters]

Ensures quality control processes and inspections are done according to best practices or performs surveillance of deliveries from suppliers or in-house manufacturing to meet set quality standards

Claims & NCR Management

• Support teams in registering and managing NCRs in Intelex, providing training as needed.
• Enter customer claims into Intelex, as communicated by the warranty and customer performance teams.
• Ensure adherence to the Claims Handling Process (CCF), from NCR registration to claim resolution.
• Conduct weekly follow-ups on NCR status and provide early warnings for delays.
• Act as the key contact for customer complaint handling and service improvement initiatives.
• Provide updates and reports to commercial teams on customer complaints and resolution progress.

Technical & Product Knowledge

• Understanding of foundry casting production process and service life cycles.
• Familiarity with components and spare parts for industrial mining products such as pumps,, cyclones, and valves.

Data Analysis & Reporting

• Analyze NCR data to identify trends, severity, and impact, recommending corrective actions.
• Monitor and report on Customer Experience Program (CXP) evaluations.
• Maintain and track key quality and customer satisfaction KPIs.

Quality Compliance & Continuous Improvement

• Ensure compliance with ISO 9001 standards and Root Cause Analysis (RCA) methodology.
• Drive quality initiatives to enhance customer satisfaction and operational efficiency.

What you bring

[3-8 bullet points, at max. 100 characters]

• Proven experience working in Leading Steel foundry or similar industry as Quality head.
• Full time Engineering degree (Mechanical or Metallurgy preferably) by qualification with 15 years and above experience
• Strong knowledge of production processes, quality management systems, and regulatory requirements in a leading foundry.
• Proven leadership skills, with the ability to motivate teams, drive performance, and foster a culture of continuous improvement.
• Understanding and driving spirit to implement benchmarked operations metrices on SQDCME principles
• Hand-on experience on Production management system and Centre of Excellence
• Techno-Commercial experience and mindset,
• Familiarity with Matrix organization and reporting structure
• International & multi-stakeholders management exposure
• Competencies / Skills - PDCA approach, Why-Why analysis, Microsoft office, ERP, Workforce handling, Leadership skills,  Highly motivated/Target oriented, Punctuality
• Behavioral - Target orientation, Good analytical skills, Excellent Communication & presentation skills, Flexibility, Team player, Networking skill, Decision making and execution, Negotiation and conflict resolution, Visible leadership, Change leadership

Technical Skills

Proficiency in Intelex (Quality CRM) for NCR and complaint management. Strong knowledge of ISO 9001 standards and compliance. Expertise in Root Cause Analysis (RCA) methodology. Strong data analysis and reporting skills for informed decision-making.

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer

[max. 100 characters]

• Competitive benefit package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options
• Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)
• Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
• Financial support for continuing education
• Employee Assistance Program
• A global network of supportive colleagues and growth opportunities

We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.

Other Details; Closing practicalities- deadline for application etc.
List details such as contact person etc. Please make sure to have application deadline as one of the details.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers