JOB PURPOSE
The QMS Specialist plays a critical role in driving our manufacturing site toward World Class Manufacturing (WCM) standards, anchored in zero defects, zero waste, and zero losses. This position champions the deployment of Focused Improvement (FI) and Quality Improvement methodologies to reduce quality related losses and elevate cross functional performance. Acting as a key link between Production, Quality, and Logistics, the role ensures seamless end to end processes that uphold regulatory compliance, product integrity, and operational excellence.
KEY RESPONSIBILITIES
Quality Support & Expertise
• Provide daily quality support to production and logistics teams, ensuring timely investigation and resolution of quality issues.
• Own and maintain the site’s document control system, ensuring timely revisions of controlled documents, accurate change management, and full compliance with SOP requirements.
• Develop and implement inspection procedures, validation protocols, and statistical quality control methods for raw materials, in process checks, and finished goods.
Compliance & Quality Systems
• Ensure ongoing compliance with GMP, food safety regulations, and internal quality standards.
• Lead the Hold and Release Program, including defect investigations, root cause analysis, corrective/preventive action (CAPA), and reporting.
• Manage and maintain the Quality Management System (QMS) through Management Review, communication, training, and internal/external audits.
Incident Management & Reporting
• Coordinate D Incident, E Incident, and near miss investigations using SAP and Quality One; maintain accurate issue tracking and report out on top defect categories.
• Track, trend, and analyze consumer complaint data to drive focused improvements and reduce recurrence.
Continuous Improvement & Capability Building
• Drive the development of quality competencies across the site through WCM systems, tools, and methodologies.
• Support and participate in structured improvement initiatives aligned with Unilever’s Desired Superiority Index.
• Promote a quality first culture and embed quality principles into daily operations across all departments.
Cross Functional Collaboration
• Partner effectively with stakeholders including Production, Maintenance, Facilities, R&D, and Supply Chain Planning to ensure aligned decision making and robust quality outcomes.
• Collaborate with external partners and suppliers to support material quality, compliance, and continuous improvement.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Food Science, Mechanical, Industrial, or Chemical Engineering (or related field).
- 2+ years of experience in a manufacturing setting, preferably food manufacturing.
- General knowledge of quality systems in manufacturing.
- Proficiency in statistical analysis & process control tools.
- Hands-on experience with quality laboratory operations and equipment.
- Knowledge in Hold & Release processes, RCA investigations, and CAPA compliance.
- Ability to empower teams to achieve collective success.
- Ability to connect quality systems to operational outcomes.
- Ability to champion innovation and continuous improvement as well as fosters a workplace culture centered on quality, safety, and consumer trust.
Pay: The pay range for this position is $71,400 to $107,200. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
