The Role
Support evaluation and improvement of operational workflows, update and maintain SOPs and QMS documents, assist internal audit preparation and reporting, analyze quality/satisfaction survey data, and manage the digital QMS library with version control.
Summary Generated by Built In
- Process Review & Analysis: Assist in evaluating current operational workflows and procedures to identify areas for improvement, inefficiencies, or gaps in compliance.
- Documentation & Process Updates: Collaborate with department heads to update, draft, and maintain standard operating procedures (SOPs), policies, and quality manuals ensuring they reflect current practices.
- Internal Audit Support: Help prepare for and document internal quality audits. This includes organizing audit schedules, gathering evidence, and assisting in the drafting of Internal Audit Reports.
- Survey Analysis: Administer, compile, and analyze data from internal or external quality/satisfaction surveys. Translate data into clear summaries and actionable insights for management.
- Administrative Support: Maintain and organize the digital QMS library, ensuring all quality-related documentation is strictly version-controlled and easily accessible.
Requirements
- Province in MS office
- Excellent English in both writing and Speaking
Skills Required
- Proficient in MS Office
- Excellent English writing and speaking skills
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The Company
What We Do
Centro CDX is a global business process outsourcing (BPO) and diversified technology solutions provider. It specializes in digital transformation and data intelligence, offering services that revolutionize business operations through process orchestration and security enablement. Operating across North America, Europe, the GCC, and Africa, the company focuses on streamlining processes and enhancing customer experience to drive sustainable growth for its clients.
